Salesforce Business Systems Analyst

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: At Regions, the Business Systems Analyst conducts business process analysis, needs assessments, and preliminary cost/benefits analysis in an effort to align information technology solutions with business initiatives. This position may function as liaison between the line of business and the Information Technology (IT) department. Primary Responsibilities Formulates/defines specifications for moderately complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs Analyzes and evaluates existing or proposed systems and devises computer programs, systems and related procedures to process data Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution Prepares program specifications and diagrams and develops coding logic flowcharts Encodes, tests, debugs and installs the operating programs and procedures in coordination with computer operations and user departments Reviews progress and evaluates results Reports inconsistencies to the attention of management and suggest problem resolutions and business process improvements Certain business groups may require on call support rotation after hours and/or weekends This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. Requirements High School Diploma or GED and ten (10) years of related experience OR Or Bachelor's degree and six (6) years of related experience Preferences Banking or financial services industry experience Experience providing application support to include troubleshooting Experience with business intelligence tools Experience creating relational database queries Familiarity with agile and/or waterfall methodologies Project Management and testing experience Skills and Competencies Ability to plan, schedule and execute multiple concurrent activities Ability to use application programming interface (API) tools Ability to work in a team environment Actively demonstrates a complex working knowledge of systems and software development concepts, practices, and procedures Advanced ability to research, analyze data, and derive facts Excellent communication and customer service skills Excellent organizational and analytical skills Knowledge of applicable testing tools and effective implementation Problem solving and priority management skills Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) Additional Job Description Leverage Salesforce platform capabilities to support mortgage origination and customer relationship management processes throughout the loan lifecycle. Gather, document, and translate business requirements into scalable Salesforce solutions. Identify opportunities to improve business processes through automation, optimization, and expanded use of Salesforce platform capabilities. Create and maintain reports, dashboards, and analytics to provide business insights and support data-driven decision-making. Perform data analysis, data validation, and data quality management activities to ensure the accuracy and integrity of Salesforce data. Monitor system performance, user adoption, and platform utilization, recommending enhancements to maximize business value. Additional Preferences Mortgage experience preferred Salesforce or Customer Relationship Management Tool experience preferred This position is intended to be onsite, and located in Hoover, AL . Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must currently be authorized to work in the United States on a full-time basis. Position Type Full time Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum: $90,255.55 USD Median: $115,430.00 USD Incentive Pay Plans: This job is not incentive eligible. Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser. Location Details Riverchase Operations Center Location: Hoover, Alabama Equal Opportunity Employer/including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.