Salesforce Consultant

Job description

From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value. Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking [here](https://www.glassdoor.com/Reviews/CrossCountry-Consulting-Reviews-E610881.htm). By joining our rapidly growing Salesforce practice, you will serve as a trusted partner to our clients. You’ll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that solve today's challenges and set the foundation for future success. With support from experienced leaders and a dedicated coach, you will join a collaborative community that invites you to contribute beyond the scope of client delivery. The Salesforce Consultant will help support a wide range of business processes, systems, and managed service projects. The ideal candidate has prior Salesforce consulting experience and isn't afraid of a challenge. You will work closely with our team of consultants on a variety of clients and support tasks for our private sector clients. ### What You'll Do: - Leverage a strong understanding of Salesforce multi-cloud capabilities. - Play an active role in configuring the solution and supporting the development team for a variety of client needs. - Perform ongoing Salesforce administration tasks, including user management, security configuration, and data management. - Implement and maintain customizations and enhancements per client requirements. - Proactively monitor Salesforce instances for health and performance issues and take necessary action to ensure optimal system performance. - Identify and troubleshoot issues, and provide timely resolution and escalation when needed. - Work with our clients and all stakeholders to build clear use cases. - Perform rapid analysis and decomposition of complex business information, recommend leading practices, and present associated technical process components. - Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards. - Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes. ### What You'll Bring: - 1–4 years of professional consulting experience, with a proven track record of managing multiple client tickets simultaneously without sacrificing strict attention to detail. - 1+ years of hands-on Salesforce configuration experience (e.g., creating fields, page layouts, workflows, or flows). - Strong analytical skills, proficiency in Microsoft Excel, and strong written and verbal English communication skills. - A proactive self-starter who can work seamlessly both independently and collaboratively within a dynamic team environment. - Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation. - Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards. ### Required Certs: - Salesforce Certified Administrator ### Qualifications: - Bachelor’s degree or equivalent experience in a technical field. - Experience in consulting is required.