Salesforce Delivery Lead - Manager

From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value. Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking [here](https://www.glassdoor.com/Reviews/CrossCountry-Consulting-Reviews-E610881.htm). By joining our rapidly growing Salesforce practice, you will serve as a trusted partner to our clients. You’ll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that solve today's challenges and set the foundation for future success. With support from experienced leaders and a dedicated coach, you will join a collaborative community that invites you to contribute beyond the scope of client delivery. We are seeking a strategic and solution-focused Salesforce Delivery Lead with experience leading complex Salesforce projects and programs while serving as the primary client counterpart. As an enthusiastic delivery leader who excels at multitasking and relationship-building, you will champion our culture of servant leadership to guide project teams and collaborate effectively with diverse stakeholders. A thoughtful, team-oriented communicator, you are passionate about growing your consulting skills and ideating multiple scenarios to solve client problems and drive meaningful impact. ### What You'll Do: - Manage Salesforce projects to provide on-time, high-quality work to our customers. - Forecast project time, utilization, and revenue accurately and in a timely manner. - Manage and escalate risks, issues, and mitigation actions to assist in removing project work blockers. - Manage project financials, scope, and timelines, and prepare client-facing project status reports. - Facilitate meetings with clients to determine business and functional requirements. - Accomplish project objectives by breaking down projects into tasks, coordinating with the project team to complete tasks on time, and assigning appropriate resources. - Manage and grow direct reports. - Use CrossCountry processes, best practices, and assets to ensure work is delivered with quality and consistency. - Identify new opportunities with existing clients to partner and grow the account. - Identify and understand each key stakeholder’s motivations, expectations, and role in their organization. - Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards. - Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes. ### What You'll Bring: - 4+ years of experience with . - 6+ years of systems consulting experience. - Experience managing Salesforce projects and teams in a remote environment. - Ability to work within a team environment, backed up by strong communication skills. - Well-organized, results-driven, and eager to handle difficult problems. - Excellent organizational, verbal, presentation/facilitation, and written communication skills. - Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation. - Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards. - Strong written and spoken English communication skills. - Willingness to travel for team events as needed. ### Qualifications: - Bachelor’s degree or equivalent experience in a technical field. - Experience in a consulting or professional services environment is preferred.