Salesforce Developer / Administrator – Audiobook Publisher | Colombia

Job description

# **About Truelogic** At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference. By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future. # **Our Client** A flagship digital media and unabridged audiobook publisher operating globally with dedicated recording studios and an expansive catalog. They lead the digital publishing space by partnering with professional directors and award-winning voice talent to deliver premium content to a massive audience. # **Job Summary** We are seeking a hands-on **Salesforce** Developer and Administrator to join an agile technical team responsible for driving and supporting a broad suite of business-critical platforms. In this dynamic role, you will balance daily operational enhancements with major strategic initiatives, including a highly anticipated telephony platform migration and expanding **Experience Cloud** capabilities. The ideal candidate is a proactive problem solver who excels at determining when to leverage declarative configuration versus custom code, seamlessly translating fast-paced business requirements into robust, scalable technical solutions. ## **Responsibilities** - Develop, configure, and maintain robust functionality across **Sales Cloud**, **Service Cloud**, and **Experience Cloud**. - Partner with technical leadership and the existing team to evaluate business requirements and architect the most efficient solutions utilizing either configuration or custom development. - Build, maintain, and optimize complex automations, workflows, and custom capabilities. - Program and support **Lightning Web Components (LWC)** and **Apex** code. - Execute and support seamless data integrations between **Salesforce** and various external platforms or **APIs**. - Drive the technical execution of a major telephony migration from **Talkdesk** to **Genesys**, critically evaluating and rebuilding all associated system integrations and automations. - Lead upcoming **Experience Cloud** initiatives and ongoing system enhancements. - Troubleshoot and resolve technical issues swiftly across the entire supported environment. - Translate dynamic business requirements into well-documented, actionable technical tasks. - Create, update, and manage all configuration and development tickets using **Jira**. - Operate independently within a distributed team, effectively adapting to shifting business priorities. ## **Qualifications and Job Requirements** - Strong hands-on experience in both **Salesforce** development and administration. - Proven expertise utilizing **Sales Cloud**, **Service Cloud**, and **Experience Cloud**. - In-depth knowledge of declarative development and advanced system configuration. - Demonstrated hands-on coding experience with **Lightning Web Components (LWC)** and **Apex**. - Extensive background in building, managing, and troubleshooting system automations using both standard and custom objects. - Solid experience successfully integrating **Salesforce** with third-party platforms and external **APIs**. - Strong technical judgment with the ability to confidently decide between custom development and out-of-the-box configuration. - High level of comfort documenting technical decisions and managing workflows within **Jira**. - Ability to execute complex projects independently with limited supervision. - Experience with **Genesys** integrations is highly preferred. - Previous experience operating **Talkdesk** or similar Computer Telephony Integration (**CTI**) platforms is a strong plus. - Direct experience migrating, assessing, or rebuilding telephony-related automations is highly desirable. - Familiarity with **Marketing Cloud** is a distinct advantage. - Knowledge of or experience integrating tools like **Zapier**, **HiTouch**, **SMS**, or live chat platforms is a plus. - Previous experience operating within a small technical team supporting multiple operational and customer-facing systems is preferred. ## **What We Offer** - 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection. - Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings. - Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed. - Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock. - Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies. ## **Why You’ll Like Working Here** - A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally. - Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America. - Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field. Apply now!