Salesforce Functional Business Analyst

Job description

Can’t wait to make an impact on the world? Your journey with us You’re not alone. Join us in driving progress in the working world and Deloitte, we believe leadership comes from every level and every role. We seek individuals who are eager to embrace our purpose by identifying key challenges for our clients and delivering impactful solutions. As a Salesforce Functional Business Analyst, you will play a crucial role in bridging business needs and technology solutions, helping clients transform their sales and service operations through digital innovation. What will you do? Collaborate with clients and internal teams to gather, analyse, and document business requirements related to Salesforce implementations and enhancements, Translate business needs into clear functional specifications and user stories that guide technical teams, Support the design and configuration of Salesforce solutions aligned with client objectives and industry best practices, Assist in the testing, validation, and deployment of Salesforce functionalities to ensure they meet business requirements, Work closely with project managers, developers, and stakeholders to ensure successful delivery of digital transformation projects, Contribute to continuous improvement by identifying opportunities to optimise business processes and CRM usage, Participate in workshops, meetings, and presentations to communicate findings and recommendations effectively. Let's talk about you At least 1 year of experience in a functional business analyst role or working with Salesforce or Microsoft CRM platforms, Strong understanding of CRM concepts, sales, marketing, and service processes, Ability to translate business objectives and user needs into functional requirements, Good communication skills with the ability to engage effectively with both technical teams and business stakeholders, Analytical mindset with attention to detail and problem-solving capabilities, Comfortable working in an Agile delivery environment, Team player with a proactive attitude and willingness to learn and grow, Fluency in Dutch or French and English. Our Sales & Service team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life, leveraging leading technologies such as Salesforce and Microsoft Dynamics 365. Who is Deloitte? We provide industry-leading audit and assurance, tax and legal, consulting and related services. We are committed to driving innovation across offerings to help our clients address their challenges, while giving our professionals opportunities to learn and grow in this era of transformation. In Belgium, +5000 dedicated professionals active in +10 offices, take great pride in bringing multidisciplinary expertise to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities. Why Deloitte? Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you. Never stop growing! Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact. We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values . Life looks different for each of us, so we created a varied benefits package that you can tap into: My Benefits My Choice , a flexible rewards plan tailored to your lifestyle and priorities Sustainable transport options offered by Mobility@Deloitte Flexible work arrangements for all and initiatives supported by Parents & Caregivers @Deloitte Wellbeing tips and activities powered by Energise@Deloitte Topped off with other health benefits and insurance opportunities Empowering our employees with flexible work arrangements remains essential in today's reality: Hybrid workplace: combination of home office and on-site (+10 offices in Belgium or client's premises). Part-time employment: all our jobs are open to full-time or part-time work under a 90% or 80% regime. Join us to make an impact together! Apply now! #LI-ME1