Salesforce Marketing Cloud Manager

Job description

The Salesforce Marketing Cloud Manager role is very important to us. It represents an excellent opportunity for someone looking to take ownership of a mature, high-impact platform and make it their own. You will work in our central Marketing Communications team, owning the Salesforce Marketing Cloud platform end-to-end and building the automated journeys and campaigns that connect our customer data to real business outcomes, from acquisition through to retention. You will be responsible for analysing data to track campaign and journey performance and turning that into clear, actionable recommendations, so a strong grasp of data and Salesforce products is essential. Our work with Marketing Cloud is at a mature stage, spanning multiple Business Units and international markets, but there is still plenty more to build. In this role, you'll have real scope to shape how the platform is used across the wider business, not just execute within it. In-person collaboration is very important to us. This is an office-based role , working Monday to Friday from our Radius Campus head office in Crewe, Cheshire . The onsite facilities are excellent, including gym, changing rooms, café, barista bar, and multiple breakout areas. What you'll be doing… Own and administer Salesforce Marketing Cloud end-to-end, including Journey Builder, Automation Studio, Email Studio and Content Builder Design, build and optimise customer journeys across multiple markets and Business Units, including complex journey logic such as decision splits, triggers, suppression and re-entry rules Work closely with data science and Salesforce CRM teams to build and maintain the audiences (Data Extensions) that power our campaigns and journeys Write T-SQL queries for audience selection and use AMPscript to personalise sends, with a good understanding of the underlying CRM database Own reporting on campaign and journey performance, building and maintaining dashboards, and recommending improvements based on what the data shows Manage email deliverability and sender reputation, including domain authentication and monitoring for delivery issues Own the governance and deployment process for Salesforce email templates across the business Evaluate and manage the third-party vendors and tools that support the platform Collaborate with other team members, including the design, comms, data and pricing teams Manage and mentor a Junior Marketing Cloud Developer, supporting their development and reviewing their delivery What we're looking for... Genuine hands-on ownership experience with Salesforce Marketing Cloud, ideally as the person responsible for the platform rather than one user of it within a wider marketing role Experience creating and managing Data Extensions in Email Studio, ideally including multi-Business-Unit environments Experience creating user journeys in Journey Builder, including end-to-end configuration of more complex, multi-step logic Experience in Content Builder – end-to-end creation of a new email message with Content Blocks Confidence writing T-SQL queries for audience selection, with a good understanding of the CRM database Comfortable with AMPscript personalisation and basic editing of HTML and CSS An understanding of email deliverability fundamentals (authentication, sender reputation, feedback loops) is a strong plus Experience managing or mentoring another team member is desirable but not essential A proactive, ownership mindset – comfortable being the go-to platform expert and driving improvements rather than waiting to be asked What you can expect from us... Meaningful work You'll be contributing to vital marketing and CRM initiatives that support our entire global business. A standout workspace Based in our purpose-built Radius Campus HQ in Crewe, you'll enjoy: Modern, collaborative workspaces Onsite gym, café, and barista station A unique sports bar And yes… Doctor Who themed features throughout the office! Career development Your impact on Radius will be rewarded with the opportunity to progress your career in many directions. The development of our people has always been a priority for us. We have established a culture of continuous learning and knowledge-sharing which means our colleagues are constantly exposed to new experiences and ways of working. Every individual, from entry-level to the senior team, have their own personal development plans with clear routes for progression and regular reviews. Rewards and benefits In addition to a competitive salary, you’ll have access to a reward and benefits package which includes: Performance-based bonus Pension Life assurance Employee fuel card scheme Electric Vehicle scheme Employee assistance programme Wellness and healthcare assistance via ‘Help@Hand’ by Unum Cycle to work’ scheme Free breakfast daily in the office Free gym access at Radius Campus HQ About Radius… Driving business forward Radius offers fuel cards, telematics, vehicle leasing, EV charge points, telecoms and more to businesses globally. Established in 1990, we're trusted by over 470,000 businesses to help them grow and become more productive. With over 3000 colleagues across 5 continents, our people are critical to our success as we develop new innovative products across a growing range of businesses. Our values... Driven - We are ambitious and tenacious. We constantly strive for more, we look to the future, and we are already working on what’s next. Agile - We are quick to adapt to change. We stay ahead of market trends and create solutions for the future. Innovative - The status quo is there to be challenged. We are passionate about pushing boundaries and always think bigger. Inclusive - We know the value of our customers, partners, suppliers and colleagues. We encourage inclusivity and work collaboratively. #LI-TB1 Diversity, Equality & Inclusion at Radius Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support. We also offer: Global Female Health Policy & Female Health Champions Pregnancy Loss and Fertility Treatment Policies Endometriosis Friendly Employer (UK) Women-focused gym & female health events Mental Health First Aiders Disability Confident Committed Employer (Level 1) Race at Work Charter signatory Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025 Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge. Give as you earn scheme (payroll giving) and match funding Next Steps If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.