Salesforce Operations Associate

Job description

**Who we are** In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. **What you’ll do** You aren’t just managing a queue; you are the **connective tissue** that keeps our go-to-market engine running. Sitting at the heart of our Service Delivery team, you will support five key cross-functional pillars to ensure the entire customer journey is seamless from start to finish. - **Be the Salesforce Guru:** You’ll be the go-to for our Sales and CX teams. Whether it’s fixing a broken flow, enabling new features, or handling daily admin tasks, you’ll ensure Salesforce works for the team, not against them. - Own day-to-day **Salesforce administration**: users, profiles, permissions, page layouts, validation rules, and automation. Build and maintain scalable Flows that support evolving GTM motions. - Administer and optimize the broader GTM tech stack: **Yesware** and outreach tooling, **LeanData** routing, enrichment platforms, and the integrations between them. - Design and maintain integrations between Salesforce and adjacent systems (data warehouse, marketing platforms, finance tools, product telemetry). - **Build the Infrastructure:** This isn’t just maintenance—it’s evolution. You will evaluate, build, and document the high-level processes that define how our internal teams interact. - **Bridge the Gaps:** You’ll proactively "connect the dots" between departments. If you see a process that’s misaligned or a handoff that’s dropping the ball, you’ll be the one to build the bridge and bring people together. - **Master the Context-Switch:** You thrive in variety. One hour you’re deep in technical Salesforce tweaks; the next, you’re collaborating with leadership to map out a more efficient project lifecycle. **What we’re looking for** - **Deep Salesforce expertise.** You have served as a primary Sales Cloud admin and know how to build for scale, not just configure for today. - **Integration experience is required.** You have connected Salesforce to other systems and understand the trade-offs between native, middleware (Workato, Zapier, MuleSoft), and custom approaches. - Working knowledge of **SQL** sufficient to pull data, validate your builds, and audit your own work. - **The Salesforce Foundation:** You have 2–3 years of Salesforce Administration experience. You know your way around the back end of a CRM and understand how to make administrative changes that stick. - **The "Builder" DNA:** You don’t wait for a manual. You are proactive, you see blockers before they happen, and you enjoy creating order out of chaos. - **Analytical & Agile:** You can switch gears quickly without losing your focus. You’re naturally curious about *how* things work and *why* they break. - **A Collaborative Spirit:** You’re a people person who can translate technical needs into human solutions. You’re comfortable working across different teams to keep everyone aligned. - **Sales-Adjacent Experience:** You’ve spent time around sales teams and understand the urgency and flow of a high-growth environment. **Why join us** - Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030. - Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. - Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success. **What else you need to know** This role is based in our São Paulooffice. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week. **Ready to join us as we serve those who serve others?** *#LI-Onsite*