Salesforce Senior Solutions Architect - Field Service

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Senior Solutions Architect - Field Service based in the United States.** Join a collaborative, technology-driven environment where you’ll shape Salesforce Field Service solutions that transform complex service operations. In this senior consulting role, you’ll work closely with clients, business stakeholders, and delivery teams to translate operational challenges into scalable, effective technology solutions. From initial discovery and architectural design to implementation, deployment, and adoption, you’ll guide projects through the full delivery lifecycle. You’ll help organizations optimize scheduling, dispatch, asset management, and technician experiences while ensuring solutions remain secure, maintainable, and high-performing. This remote opportunity is ideal for an experienced Salesforce professional who enjoys solving complex business challenges, advising clients, and driving meaningful digital transformation. ### Accountabilities - Lead discovery workshops to understand service processes, operational pain points, business priorities, dependencies, risks, and success metrics. - Design end-to-end Salesforce Field Service solutions covering service territories, work orders, scheduling and optimization, inventory and asset management, dispatcher experiences, and offline technician mobility. - Translate business needs into solution architectures, process flows, implementation plans, user stories, acceptance criteria, and prioritized delivery backlogs. - Advise clients on configuration and customization decisions, balancing immediate requirements with long-term scalability and maintainability. - Guide integrations between Salesforce Field Service and connected systems, including CRM, ERP, inventory, billing, and customer service platforms. - Provide architectural guidance on security, data visibility, data migration, reporting, automation, platform scalability, and performance. - Perform declarative Salesforce configuration using platform tools, reports, dashboards, and automation capabilities where appropriate. - Support user acceptance testing (UAT) by developing test scenarios and scripts, coordinating issue triage, and facilitating business signoff. - Guide deployment, change management, user training, post-launch support, and continuous improvement initiatives. - Collaborate with distributed Agile delivery teams and stakeholders at different organizational levels to deliver projects on time and within budget. ## Requirements - Salesforce Field Service Consultant and Certified Service Cloud Consultant certifications, or equivalent hands-on expertise. - At least 5 years of consulting experience implementing Salesforce Field Service for clients with complex service operations and large user populations. - Proven experience leading or contributing to multiple full-lifecycle implementations, from discovery and design through deployment and ongoing support. - Strong hands-on knowledge of the Salesforce platform, including configuration, data modeling, security, automation, reporting, scalability, and performance optimization. - Experience with Salesforce mobile solutions, offline functionality, and strategies for driving technician adoption. - Familiarity with complex scheduling, optimization, service-level agreements, and high-volume dispatch, including expertise in Scheduling and Optimization (ESO). - Experience working with Agile delivery methodologies and distributed development teams. - Industry experience in utilities, telecommunications, manufacturing, equipment services, or other environments with complex field operations. - Strong understanding of field service processes, operational workflows, and industry best practices. - Excellent communication, consulting, and stakeholder management skills, with the ability to collaborate across technical teams, business functions, and leadership levels. - Proficiency in English. ## Benefits - Remote work: Flexibility to work remotely within the United States. - Work-life balance: An Unlimited Vacation Plan and flexible work options to support personal and professional well-being. - Healthcare and wellness: Access to 24/7 virtual healthcare and a comprehensive wellness portal covering physical, mental, emotional, and financial well-being. - Learning and development: Access to thousands of online courses through partnerships with leading education providers. - Leadership development: Opportunities to participate in dedicated leadership programs. - Tuition support: Reimbursement for eligible external training to support continued professional growth. - Employee ownership: An Employee Share Purchase Plan with matched contributions. - Inclusive workplace: A collaborative environment that values diverse backgrounds, experiences, perspectives, and ideas. - Accessible recruitment: Accommodations are available throughout the hiring process for candidates who require them. - Compensation: Salary details and specific compensation ranges are not provided in the available job description.