Salesforce Solution Architect

Job description

About The Position As the Salesforce Solution Architect at KIPP Foundation, you will serve as the primary technical authority for our Salesforce platforms—a hands-on architect and principal developer responsible for platform strategy, enterprise solution design, and delivery across KIPP’s national Salesforce ecosystem. You will partner with technology leadership, administrators, developers, product owners, business stakeholders, and implementation partners to deliver scalable solutions across NPSP, Nonprofit Cloud, Experience Cloud, Data Cloud, Agentforce/Einstein AI, enterprise integrations, and DevOps governance, while maintaining high engineering standards, strong platform governance, and long-term sustainability. Responsibilities Solution Architecture & Integrations • Design and implement scalable Salesforce solutions aligned with KIPP’s enterprise technology strategy, translating business requirements into durable, high-quality technical architectures. • Architect integrations across Salesforce, Azure, SQL Server, and third-party systems using REST/SOAP/Bulk APIs, Platform Events, Change Data Capture, and middleware patterns, while defining API standards, security controls, and monitoring practices • Provide technical oversight, architecture review, and code review for external contractors and consulting partners, ensuring solution quality, maintainability, security, and alignment with KIPP standards. Platform Strategy & Governance • Own the Salesforce platform roadmap including org strategy, sandbox and environment management, security model, data architecture, deployment processes, and release management. • Establish data governance standards including data modeling, data quality, master data management, and platform best practices across the organization. • Monitor platform health through capacity planning, license optimization, performance tuning, and proactive management of technical debt. • Apply Salesforce Well-Architected Framework principles across solution design, development, and contractor-delivered implementations. NPSP & Nonprofit Cloud • Own KIPP’s Salesforce NPSP architecture including donor and constituent data models, fundraising workflows, engagement automation, and nonprofit best practices. • Lead planning and execution strategy for migration from NPSP to Salesforce Nonprofit Cloud, including data mapping, gap analysis, coexistence planning, and phased transition roadmap. • Define nonprofit-specific customization standards aligned with Salesforce’s nonprofit roadmap and KIPP’s operational needs. Technical Leadership & Delivery • Serve as the hands-on architect and principal developer for KIPP's Salesforce platform — a senior individual contributor who leads through technical expertise, engineering standards, and cross-functional influence. You will provide architectural direction and quality oversight to external contractors and consulting partners.. • Make key architectural decisions on declarative versus programmatic solutions based on governor limits, scalability, performance, maintainability, and long-term platform health. • Lead engineering standards across code architecture, trigger frameworks, CI/CD pipelines, source control, deployment automation, testing, and release management. • Act as the primary escalation point for complex production issues and Zendesk escalations, including performance bottlenecks, integration failures, data integrity incidents, end-user support, and platform troubleshooting, ensuring timely resolution and minimal business disruption. AI, Data Cloud & Experience Cloud • Design and implement Agentforce, Einstein AI, Einstein Copilot, and prompt engineering solutions with responsible AI guardrails including controls, transparency, and bias mitigation. • Architect Data Cloud strategies for unified profiles, audience segmentation, AI-driven personalization, and real-time activation across constituent and staff experiences. • Design Experience Cloud portals, communities, and self-service solutions using LWC, personalization, and mobile-responsive best practices. Skills and Mindsets Mission and Student Focus: Demonstrates passion and commitment to KIPP’s mission and possesses the desire and ability to uphold KIPP’s Core Values: Focus on Excellent Results, Collective Impact, and Courageous Action. Self-Management: Demonstrated record of setting ambitious goals and achieving them with consistency; uses quantitative and qualitative data to define goals, monitor progress, address obstacles, and adjust plans so systems and workstreams achieve desired outcomes. Work Management: Sets a clear vision for complex bodies of technical work, develops agile project plans, manages competing priorities, and ensures work is replicable through clear documentation, sustainable processes, and high-quality delivery standards. Process Management: Develops, codifies, and improves cross-team processes that support Salesforce platform governance, release management, data quality, integration standards, and long-term system sustainability. Data-Driven Actions and Decisions: Defines the right metrics to evaluate platform health, data quality, adoption, technical debt, delivery performance, and business outcomes; ensures critical technical decisions and recommendations are grounded in reliable data and evidence. Problem-Solving: Addresses root causes of complex Salesforce, integration, data, and production issues; anticipates downstream risks; removes obstacles; and develops scalable, sustainable solutions that support end users and organizational priorities. Communication and Change Management: Translates complex technical concepts into clear, compelling narratives and actionable plans for technical and non-technical audiences; supports change adoption through stakeholder engagement, documentation, training, and transparent communication. Collaboration: Builds productive working relationships with technology leaders, administrators, developers, product owners, business stakeholders, implementation partners, and external consultants to deliver durable solutions aligned to shared goals. Technical Expertise: Demonstrates deep Salesforce architecture and development expertise across NPSP, Nonprofit Cloud, Experience Cloud, Data Cloud, Agentforce/Einstein AI, Apex, LWC, Flows, APIs, integrations, DevOps, security, and platform governance. Experience and Qualifications • 8+ years of enterprise technology experience, with 3+ years specifically in a Salesforce Architect or Lead Developer role. • Deep expertise in Salesforce architecture across Experience Cloud, Data Cloud, NPSP, and Nonprofit Cloud, with strong understanding of scalability, governor limits, and enterprise solution design. • Expert proficiency in Apex, LWC, Flows, SOQL/SOSL, Salesforce APIs, and enterprise integrations using event-driven architecture patterns. • Experience with LDV strategies, data modeling, migration planning, platform optimization, and Salesforce Well-Architected Framework principles. • Hands-on experience with Agentforce, Einstein AI, Einstein Copilot, Prompt Builder, and AI-driven workflow automation. • Strong stakeholder management, communication, and ability to translate strategy into technical roadmaps. Tools and Technologies • Salesforce: Experience Cloud, Data Cloud, NPSP, Nonprofit Cloud, Agentforce, Einstein AI • Development: Apex, LWC, Flows, SOQL/SOSL, JavaScript, C#/.NET • Integration: REST/SOAP/Bulk APIs, Platform Events, CDC, MuleSoft • DevOps: Salesforce DX, Git, CI/CD, deployment automation • Platforms: Azure, SQL Server, Tableau, Salesforce CLI, VS Code Certifications Required: Salesforce Certified Application Architect or System Architect, Platform Developer II Preferred: Salesforce Certified Data Architect, Integration Architect, Nonprofit Cloud Consultant Work Conditions Travel requirements: Basic Travel Expectations: Up to 5% (up to 10 days per year) Job Type: Full time, Exempt Location This role is required to work full time in the United State. It is preferred, but not mandatory for this role to be based out of a KIPP Foundation office. This role has the option of working from a remote office full-time. KIPP Foundation offices are in NYC and Chicago. Compensation and Benefits In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, and relevant experience. The salary range for this position is $155,000-$170,000. In addition, KIPP Foundation provides a variety of benefits to employees, including: 25 holidays for + 18 days additional flexible PTO days (flexible PTO increases to 23 days for years 3 and 4 and to 28 days for years 5+). 100% paid parental leave 100% coverage of the premium for employee and 75% for employee + family’s medical/dental/vision plans. Wellness benefits such as fitness reimbursements, discounted tickets to theme parks/attractions, backup care support for children and adults/elders, and our employee assistance program Finance Security benefits include such as a 401K retirement plan with 4% match, employer-sponsored legal plans, life/disability insurance, and flexible spending accounts KIPP Foundation embraces the opportunity to build a workforce that reflects the diversity of the students and communities with whom we work and the world that’s around them. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. About the Organization KIPP Public Schools is a national network of tuition-free public charter schools that prepares students with the skills and confidence to create the future they want for themselves, their communities, and us all. We are a network of 279 schools, nearly 16,500 educators, and nearly 210,000 students and alumni. Our mission : Together with families and communities, we create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. Our vision: Every child grows up free to create the future they want for themselves and their communities. The KIPP Foundation is a nonprofit organization that supports KIPP public charter schools across the country. The KIPP Foundation helps to develop outstanding educators to lead KIPP schools; provides tools and resources for excellent teaching and learning; promotes innovation; and facilitates the exchange of insights and ideas across KIPP and other public schools and organizations. About Our Values: Excellent Results for Students: We value results over effort and know that our work is not finished until all students thrive. We maintain high expectations for self, team, and students. We drive outcomes by operating with agility, removing barriers, differentiating support, and prioritizing student-centered solutions—especially for those at the margins. Collective Impact: We are one team. We win together. We embody a one-team mindset by working collaboratively across teams, aligning goals, and leveraging the strengths of all teammates. We build trust-based relationships and ensure inclusive decision-making by engaging those closest to the work. We provide clarity through simple, repeatable systems and goals that enable transformational outcomes. Courageous Action : Our belief in what we can achieve is unwavering, fueling our optimism and commitment to overcome any challenge. We demonstrate an unwavering belief in students' potential and a commitment to addressing systemic inequities. We approach challenges with resilience, a solutions-focused mindset, and adaptability. We foster a psychologically safe environment centered on trust and accountability where feedback is encouraged. We leverage data to reflect on progress, own setbacks, celebrate successes, and continuously improve to maximize impact.