Salesforce Support/Developer

DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE! Did you know that Accenture is leading the digital transformation in the World? Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide. Offer · Career development according to your profile and interests. · Work in one of the best companies and feel proud. · Access to an innovative methodology and tools. · Direct contact with experts worldwide. · Use of work schemes and cutting-edge technologies. · Constant training. · Work environment based on teamwork and collaboration. · Participation in International Projects 📋 Position Summary As a Salesforce Support / Developer , you will be responsible for monitoring, supporting, analyzing, troubleshooting, and enhancing Salesforce solutions to ensure smooth business operations and effective customer engagement. The role involves developing and maintaining custom Salesforce applications using Apex, Lightning Web Components (LWC), Salesforce Flows, and declarative tools , while collaborating with technical teams and business stakeholders to deliver scalable, reliable, and efficient solutions. This position emphasizes continuous learning, problem-solving, production support, and adherence to Salesforce best practices to ensure high-quality application development and support evolving business requirements. 🔧 Roles & Responsibilities 🛠️ Provide Salesforce application support by monitoring, analyzing, troubleshooting, and resolving issues to ensure stable business operations. 🤝 Collaborate with team members and stakeholders to understand business requirements and support solution enhancements. 💻 Configure, develop, and maintain Salesforce solutions using Apex, Triggers, Lightning Web Components (LWC), Flows , and other declarative tools. 🧪 Perform testing, debugging, deployment, and post-release validation to ensure solution quality and reliability. 📚 Create and maintain technical and support documentation, including knowledge articles, design documents, and deployment procedures . 🚨 Manage and resolve production incidents , participate in root-cause analysis, and recommend preventive improvements. 🔍 Troubleshoot and optimize Salesforce applications for performance, scalability, and reliability . 💡 Contribute to problem-solving discussions and continuous optimization of Salesforce applications. 📈 Stay current with Salesforce platform updates, new features, and industry best practices . 🔄 Support the continuous improvement of Salesforce solutions based on evolving business and technical requirements. ⭐ Mandatory Skills Candidates must have strong hands-on experience with: ☁️ Salesforce Platform Development 💻 Apex Programming ⚡ Triggers 🔎 SOQL / SOSL 🧩 Lightning Web Components (LWC) 🔄 Salesforce Flows ⚙️ Salesforce Administration 🛠️ Production Support ➕ Desired Skills Experience or knowledge in the following areas is highly desirable: ☁️ Sales Cloud 🛎️ Service Cloud 🔗 REST / SOAP APIs 🔄 Salesforce Integrations 🌿 Git 💻 VS Code 🛠️ Salesforce DX 🔁 Agile methodologies 🚀 Deployment processes 📊 Salesforce performance optimization 🔐 Salesforce Security Model, Profiles, Roles, and Permission Sets ✅ Validation Rules and Process Automation 🏆 Preferred Certifications 🥇 Salesforce Certified Administrator 🥈 Salesforce Platform Developer I — Preferred 🥉 Salesforce Platform Developer II — Optional 📍 Location Monterrey, Nuevo León, México / Ciudad de México, México 🏢 Hybrid Work Model 🕐 Experience 5+ years of professional experience in Salesforce development, administration, application support, troubleshooting, and production environments. 🌎 Language Advanced English — required for communication with global teams and stakeholders. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Declaración de igualdad de oportunidades en el empleo Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.