SalesOps Team Manager

Job description

About Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR). Our mission Banking belongs in business software Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life. But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals. It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it. To learn more about us: About Swan ; Our story . Job description Swan is building the infrastructure for embedded finance in Europe. As we scale our commercial organisation across France, Germany, Spain, Italy, and beyond, we need the operational brain to match our ambitions. You will own Swan's GTM operations function end-to-end: from CRM architecture and pipeline analytics, to AI-powered workflow automation, to advising the VP Sales, VP Marketing, Head of Account Management, Head of Product Integration Managers, and Chief Business Officer on how to make better commercial decisions faster. This is not a support role. You will set the roadmap for the GTM Ops function, lead a small team, and be expected to challenge and advise Swan's most senior commercial leaders with credibility and a strong point of view. You will be the person who spots what is broken before anyone asks, builds the fix, and then explains why it matters at the leadership table. ✨ Main tasks Set and own the GTM Operations roadmap : define the multi-quarter priorities for the function, align with commercial leadership, and say no to the right things Lead a SalesOps analyst : manage one SalesOps analyst and possibly 1 intern; develop their skills and create a high-output team Own sales target setup in partnership with finance and draft a compensation plan in line with those expectations Drive enablement and specifically AI adoption across the GTM organisation : identify where AI can improve commercial workflows (prospecting, outreach, reporting, forecasting), evaluate and implement tools, and drive adoption across AEs, KAMs, Country Managers, marketing, and product integration. Own the CRM : HubSpot architecture, Planaht , data quality, workflows, pipelines, and reporting Build the commercial intelligence layer : dashboards and reports that give the VP Sales, VP Marketing, and CBO real-time visibility into pipeline, outbound activity, market performance, and partner health that they can action to make data driven decisions Improve our sales processes : lead routing, deal stages, opportunity management, account assignment, and outbound accountability frameworks for new business Account Management (KAMs, Country Managers): Improve our account management processes: partner health scoring and segmentation, renewal and upsell pipeline tracking, portfolio assignment, churn risk identification and escalation, and QBR frameworks Integration / PSM team: Design and implement partner onboarding processes: sales-to-integration handover, milestone and go-live tracking, onboarding velocity reporting, PSM capacity planning, and SLA monitoring Challenge and advise GTM leaders : bring a data-backed, operationally grounded point of view to the VP Sales, VP Marketing, and CBO; flag risks, surface opportunities, and push back when needed Own the GTM tech stack : evaluate, implement, and maintain the tools that power the commercial team Preferred experience ✨ You’re a great match if: You have 5 to 8 years of experience in SalesOps, GTM Operations, Revenue Operations, or experienced a a senior Sales/Marketing Operations role at a B2B SaaS or fintech company. You demonstrated ability to set and execute a functional roadmap, not just respond to requests You have experience advising or working alongside VP-level or C-suite commercial stakeholders; comfortable challenging senior profiles with data and a strong point of view. You demonstrated ability to set sales compensation schemes You have a strong AI fluency: you have already adopted and deployed AI tools in a GTM context and have a clear perspective on where the value is You have strong analytical skills: pipeline metrics, forecasting, cohort analysis - SQL is a plus You have a deep HubSpot expertise: CRM architecture, workflow automation, custom reporting You have aptitude and willingness to look for new technology that improve people’s lives (i.e new AI agents, new tools, etc). You have experience managing a small team or junior profiles Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door. It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌 Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief. When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area. About Swan ✨ Perks of being a Swanee: Meal Vouchers: We provide a meal voucher card to cover your meals on work days. Holidays : 25 days + RTT 🏝️ Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes. 🚇 Health insurance (mutuelle) : Alan . This is Swan's health and welfare insurance. 🚑 Sports : Thanks to our partnership with Classpass , you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities. The offers are valid in several European cities, as well as online. 🏋 Well-being support: access to Moka Care for mental health and wellness. 🧘 Hybrid remote policy : We offer the possibility of working from home for 2 days per week. 🏡 Offsite : Once a year we gather to reconnect, deep-dive into big topics, and relax. 🤝 This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day. ✨ Our values: Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture. Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do. Long Term : We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action. Excellence : We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes. Be Human : We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet. You can find out more about our culture . Recruitment process A 30-min call with our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions A 1H Interview with Julio Hansoul (60min) A 1H Technical Case A 45-min interview with our HRBP, Estelle to ass your management skills A 45-min Peer Interview with Lennig A 45 min Last Round with our CFO Grégory Desmaretz