Sample Services Officer

Job description

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. The Role Join our team as a Logistics Officer! In this dynamic role, you’ll be the first point of contact for clients, managing sample drop-offs, deliveries, and shipments with precision and professionalism. Your responsibilities will include arranging couriers, also picking up Samples from the Sunshine Coast & Gold Coast, preparing freight, triaging and labelling samples, maintaining accurate records, and regularly using a forklift to load and unload cages. With a focus on exceptional customer service, attention to detail, and multitasking, you'll thrive in a fast-paced environment. A forklift license is desirable but not essential, A car license is essential and knowledge of lab safety is a plus. If you’re organized, proactive, and committed to quality, we’d love to hear from you! Greeting clients dropping off samples. Receive deliveries and register client samples. Ensuring phone calls and emails are answered promptly and professionally. Arrange couriers and prepare freight for dispatch. Ensuring sample deliveries and COC's are reviewed/triaged, labelled and distributed within designated timeframes and according to client needs and approved sample receipt procedures. Maintain accurate records of incoming and outgoing shipments Manual handling up to 10kg loads. Maintain sample storage and disposal by following safe work practices. Use a forklift to load and unload cages. The Essentials A positive, responsive customer focus and quality service attitude with a professional attitude. Superior attention to detail and a commitment to complete high quality work. Ability to process multiple concurrent requests efficiently and accurately. An understanding of laboratory safety and chemical hazards. Excellent communication, organisational and time management skills. Ability to absorb and retain high levels of information. Forklift licence is desirable but not essential. Drivers licence is essential Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.