SAND TRAP - Server

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals. At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career. We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If you're passionate about hospitality and ready to be part of a people-first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today. What you will have an opportunity to do: We are looking for a highly motivated, customer focused Restaurant Server to join our team! Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! Your role: Greet guests promptly and professionally and establish a welcoming dining experience. Demonstrate thorough knowledge of all food menus, beverage offerings, daily specials, ingredients, preparation methods, and appropriate accompaniments. Maintain knowledge of allergens and dietary restrictions and follow established procedures when communicating allergy-related requests. Explain menu items clearly and confidently and provide recommendations based on guest preferences. Actively suggest appetizers, beverages, wine, enhancements, side dishes, desserts, and after-dinner beverages when appropriate. Take accurate food and beverage orders and enter all items correctly into the POS system. Follow proper seat numbering and course sequencing procedures. Communicate special requests and modifications accurately to the culinary and bar teams. Monitor the timing and quality of each course and communicate delays or concerns immediately. Perform appropriate table maintenance throughout the dining experience. Refill beverages and anticipate guest needs without requiring the guest to ask. Deliver and present food and beverages according to established service standards. Check guest satisfaction after food and beverages are delivered and take immediate action when recovery is required. Process guest checks, room charges, credit cards, cash, discounts, and other forms of payment accurately. Follow all procedures related to complimentary items, voids, discounts, and adjustments. Complete assigned opening, running, and closing side work. Maintain clean and fully stocked service stations throughout the shift. Assist with resetting tables and preparing the restaurant for subsequent guests. Maintain proper sanitation and food-handling practices. Participate in pre-shift meetings and remain informed of VIPs, groups, special events, unavailable items, menu changes, and daily operational information. Communicate guest concerns immediately and assist with service recovery within the colleague's authority. Support fellow servers and other Food & Beverage colleagues during periods of high volume. Maintain professional appearance and uniform standards at all times. Protect guest privacy and confidential resort information. Perform other reasonable Food & Beverage duties as assigned based on operational needs. What are we looking for? Previous restaurant or hospitality experience preferred. Ability to communicate professionally with guests and colleagues. Ability to learn food, wine, spirits, cocktails, and menu specifications. Ability to operate the designated POS system. Ability to work flexible schedules including mornings, evenings, weekends, and holidays. Must meet all applicable requirements for serving alcoholic beverages. Compensation: $ - $ Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.