SAP/AS400 - Production Support (Finance)

Greeting from AccionLabs...!!!! Why AccionLabs? • AccionLabs has been listed in the Top 20 Big Data Service Providers by CIO Review Magazine • Fastest growing technology services firm in Pittsburgh & APAC regions • Direct client requirements. Role: SAP/AS400 - Production Support (Finance) Job Description: Key Responsibilities • Provide application support to Finance Information Management business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure • Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool • Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented • Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management • Collaborate with the development team in identifying resolutions and transitioning of releases into production environment • Participate in BCM activities or infrastructure related upgrade • Responsible of capacity management. To monitor &analyse current performance and capacity data and forecast the capacity required by the applications ahead • Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed Key Requirements • Degree in computer science/engineering or related disciplines • Min 5 years of experience in application support environment, preferably in financial institutions • Excellent communication, interpersonal and analytical skills • Min 5 years working experience with SAP applications or AS400 programming • Experience in working with at least one of these SAP module – SAP FI, Basis, ABAP • Experience in working with at least one of these programming languages – ABAP, Shell Scripting, AS400 programming • Experience with AS400/DB2 and Unix/Oracle will be added advantage • Knowledge of front to back operations, finance, risk and accounting will be added advantage. • Good understanding of ITIL methodology is preferred Thanks & Regards Rajitha Reddy Jagapati|Team Lead Driving Outcomes Through Actions! ------------------------------------------------------------------------------------------ Pittsburgh | Atlanta | Santa Clara| Bangalore |Mumbai| Singapore | Malaysia | London | Chicago All your information will be kept confidential according to EEO guidelines. Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW. Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm). Accion Labs is privately-held, venture-funded and has a hands-on management team that believes in execution and outcome.