SAP Customer Success Manager – Adelaide

Job description

DyFlex is an established SAP Platinum Partner with employees across Australia, New Zealand, and the Philippines. We are recognised as a leader in our area of SAP expertise. We deliver fit‑for‑purpose SAP solutions, and our services range from greenfield and brownfield implementations, change management, to ongoing Aftercare services and support. In 2025, we were awarded: ✓ Best Performing Partner in Australia for S/4HANA Public Cloud ✓ Best Performing Partner in Australia for Speed of Delivery ✓ Best Performing Partner in Mid‑Market ✓ Highest Selling Partner in Australia As the Customer Success Manager based in the Adelaide area, you will play a key role in ensuring our SA customers achieve long-term success with their SAP solutions. You’ll work closely with clients post-implementation to drive adoption, satisfaction, and growth, while also contributing strategically to DyFlex’s regional presence. Key Responsibilities Manage and nurture a portfolio of existing DyFlex clients across the Adelaide region and beyond, serving as their trusted advisor and primary escalation point Build deep, enduring relationships with key stakeholders at all levels of the client organisation, from operational leads through to C-suite Proactively monitor client health, satisfaction, and adoption of DyFlex solutions, identifying risks early and coordinating timely interventions Collaborate with DyFlex delivery and Aftercare teams to ensure seamless service continuity and exceptional client outcomes Identify and develop organic growth opportunities within existing accounts, including expansion of services, additional modules, or new project engagements Conduct regular business reviews with clients, presenting value realisation insights and aligning on future roadmap priorities Advocate for client needs internally, influencing delivery priorities and ensuring client feedback informs continuous improvement Maintain accurate records of client interactions, opportunities, and account health within CRM and relevant reporting tools Support contract renewals and contribute to commercial negotiations in partnership with the broader DyFlex leadership team Skills and Experience Demonstrated experience in a Client Success, Account Management, or Customer Success role, ideally within an SAP, ERP, or SaaS environment Strong preference for candidates with exposure to SAP products or implementations; equivalent experience with leading ERP platforms or enterprise SaaS solutions will also be considered Proven ability to manage and grow complex, multi-stakeholder client relationships in a B2B professional services or technology context Commercially astute, with a track record of driving client retention and identifying organic growth opportunities Excellent communication and interpersonal skills, with the confidence to engage effectively at executive level A collaborative, team-first mindset with the ability to coordinate across internal delivery, consulting, and support functions Strong organisational skills and attention to detail, with the ability to manage multiple accounts and priorities simultaneously Experience working with CRM platforms for pipeline and account management reporting Based in Adelaide, with the ability to travel to client sites as required; this role operates on a hybrid working model What we offer Work with SAP's latest technologies on cloud such as S/4HANA, BTP and Joule A flexible and supportive work environment including the ability to work from anywhere in Australia or New Zealand Competitive remuneration and benefits including novated lease, birthday leave, salary packaging, wellbeing programme, additional purchased leave, and company-provided laptop Comprehensive SAP training and certifications Join a renowned organisation delivering projects to some of APAC's leading enterprises DyFlex is committed to providing a safe, flexible and respectful environment for staff free from all forms of discrimination, bullying and harassment. We are proud of our diverse and inclusive team as only together we can continually improve ourselves and achieve best outcomes for our customers – we are the region's leading SAP Platinum Partner! We cannot offer sponsorship for this role. Applicants must clearly state their legal working rights for Australia, particularly if applying from overseas. Our preferred applicant will be required to undertake employment screening by DyFlex or our external third-party provider