SAP FI Consultant - Junior

Job description

Act as the first point of contact for users, ensuring proper ticket handling and routing to the right support team. Main responsibilities: Receive and review user tickets. Check that the ticket contains the required information. Contact the user when additional information is needed. Perform basic checks and first-level troubleshooting. Solve simple and known issues using existing procedures and documentation. Categorize and prioritize tickets correctly. Route complex or functional/technical issues to the appropriate L2/L3 team. Keep tickets updated and ensure proper follow-up. Support users with clear and simple communication. Contribute to knowledge documentation and continuous improvement. Previous experience in accounting or financial processes . Good understanding of basic accounting concepts, such as: Accounts Payable / Accounts Receivable General Ledger Invoices and payments Cost centers Month-end closing activities Experience with SAP is a plus, especially SAP FI , but not mandatory. Good communication and customer-oriented mindset. Ability to understand a user issue, perform basic analysis and collect the right information before escalation. Organized, rigorous and able to follow procedures. Comfortable working in an international environment . Good level of French and English . Work Location: Lisbon or Porto Proudly recognized as a Top Employer , we prioritize our employees' growth and well-being. As a leading company in SAP solution implementation, we offer unparalleled opportunities to work on cutting-edge projects. Join a team that fosters innovation and continuous improvement. Are you passionate about SAP solutions and looking to advance your career with a market leader?