SAP FICO Support Consultant

Job description

DyFlex is an established SAP Platinum Partner with offices across Australia and New Zealand. We are recognised as a leader in our area of SAP expertise. We deliver fit-for-purpose SAP solutions, and our services range from greenfield and brownfield implementations, change management to ongoing Aftercare services and support. In 2025, we have been awarded: ✓ Best Performing Partner in Australia for S/4 HANA Public Cloud ✓ Best Performing Partner in Australia for Speed of Delivery ✓ Best Performing Partner in Mid-Market ✓ Highest Selling Partner in Australia About the Role We are seeking an experienced SAP FICO AMS Consultant to join our Application Management Services practice, supporting our customers in ongoing BAU and day-to-day operational support environments. This is a hands-on, customer-facing support role, not project-based work, and is ideally suited to a seasoned SAP FICO specialist who thrives in a structured support setting and takes pride in delivering quality outcomes for clients. The role reports into our AMS practice leadership and is open to both permanent and contract applicants based anywhere in Australia. Remote / Flexible work from anywhere in Australia or New Zealand. Your tasks and responsibilities Provide expert-level SAP FICO functional support across AMS engagements, including incident management, problem resolution, and change requests Engage directly with customers to understand, triage, and resolve support queries in a timely and professional manner Perform configuration, testing, and documentation activities within SAP ECC and SAP S/4HANA Private Cloud environments Contribute to continuous improvement of support processes, identifying recurring issues and recommending lasting solutions Collaborate with internal teams and client stakeholders to ensure SLAs and quality standards are consistently met Produce clear and accurate reporting on support activities, ticket status, and resolution progress for internal and client audiences Your qualifications and experience Minimum 5 years of hands-on SAP FICO experience, with demonstrated expertise in a functional consulting or functional architect capacity Strong background in AMS and support environments; candidates with primarily project-based backgrounds are not suited to this role Proficient in SAP ECC and SAP S/4HANA Private Cloud, with configuration and troubleshooting experience across core FICO modules Exceptional communication skills, both written and verbal, with the ability to engage confidently and professionally with customers Proven ability to produce meaningful reporting and documentation for support activities Experience working in customer-facing roles within a managed services or AMS context Eligibility to work in Australia without sponsorship is required; applicants must clearly state their working rights What we offer Work with SAP's latest technologies on cloud such as S/4HANA, BTP and Joule A flexible and supportive work environment including the ability to work from anywhere in Australia or New Zealand Competitive remuneration and benefits including novated lease, birthday leave, salary packaging, wellbeing programme, additional purchased leave, and company-provided laptop Comprehensive SAP training and certifications Join a renowned organisation delivering projects to some of APAC's leading enterprises DyFlex is committed to providing a safe, flexible and respectful environment for staff free from all forms of discrimination, bullying and harassment. We are proud of our diverse and inclusive team as only together we can continually improve ourselves and achieve best outcomes for our customers – we are the region's leading SAP Platinum Partner!