SAP Global Enterprise Operations Engineer

Job description

Job Description Summary We are seeking an experienced SAP Technical SME - Basis & HANA Operations to lead and govern SAP technical operations within our SAP RISE landscape. The role will act as the primary technical authority for SAP Basis, HANA Database Administration, SAP cloud operations, and service governance, ensuring stable, secure, compliant, and high-performing SAP environments. The candidate will serve as the bridge between internal business teams, SAP RISE managed services, hosting providers, infrastructure teams, cybersecurity, and application support teams to drive service excellence, operational stability, and continuous improvement. Job Description SAP Global Enterprise Operations Engineer Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape! Job Summary We are seeking an experienced SAP Technical SME - Basis & HANA Operations to lead and govern SAP technical operations within our SAP RISE landscape. The role will act as the primary technical authority for SAP Basis, HANA Database Administration, SAP cloud operations, and service governance, ensuring stable, secure, compliant, and high-performing SAP environments. The candidate will serve as the bridge between internal business teams, SAP RISE managed services, hosting providers, infrastructure teams, cybersecurity, and application support teams to drive service excellence, operational stability, and continuous improvement. Your Key Responsibilities Your responsibilities include, but are not limited to: Major accountabilities: SAP Basis, HANA, Technical & RISE Operations Act as the technical SME for SAP Basis and HANA operations across SAP S/4HANA, SAP Business Technology Platform (BTP), SAP Fiori, and related SAP systems. Hand-on SAP HANA database administration activities.Oversee day-to-day SAP operations delivered through SAP RISE and managed service providers. Manage system availability, performance, capacity planning, and technical health of SAP landscapes. Review and govern SAP service delivery against agreed SLAs, KPIs, and operational objectives. Lead technical issue resolution and support major incident management activities. Drive root cause analysis and implementation of preventive actions. Serve as primary liaison with SAP RISE teams for infrastructure, platform, and technical operations. Govern SAP RISE service delivery, support escalations, and service review meetings. Ensure adherence to SAP RISE operational processes, change management, and release schedules. Drive optimization initiatives for HANA performance and resource utilization. Security, Compliance & Audit Support. Collaborate with SAP Security, Cybersecurity, and Compliance teams to ensure secure operation of SAP platforms. Support audit readiness and compliance requirements. Ensure implementation of SAP security notes and vulnerability remediation activities. Support GxP, SOX, and other regulatory requirements where applicable. Stakeholder Management Partner with business stakeholders, enterprise architects, SAP functional teams, and vendors. Provide technical leadership and guidance during projects, migrations, and transformation initiatives. Support SAP strategy, roadmap development, and cloud adoption initiatives. Mentor junior Basis administrators and technical analysts Minimum Requirements What you’ll bring to the role: 12+ years of SAP Technical, Basis Administration, SAP RISE experience. Strong experience supporting SAP S/4HANA environments. Hands-on experience with SAP HANA Administration. Experience managing SAP environments hosted on cloud platforms through SAP RISE. Experience with SAP Solution Manager, Cloud ALM, Focused Run, or equivalent monitoring tools. Strong incident, problem, and change management experience. Experience working in globally distributed support organizations and GCC environments. SAP Certified Technology Associate or SAP Basis Certification. SAP HANA Administration Certification. ITIL Foundation or higher certification. Pharmaceutical, Life Sciences, Healthcare, Manufacturing, or other regulated industry experience is a plus but not mandatory. Exposure to GxP-compliant or validated environments is advantageous. Skills: SAP Basis and HANA operations & Governance Experience managing SAP environments hosted on cloud platforms through SAP RISE. Experience in backup - recovery, disaster recovery, and high availability activities. Hand-on experiences in SAP System Upgrades, Patching & Release Management. Experience with SAP Solution Manager, Cloud ALM, Focused Run, or equivalent monitoring tools. Stakeholder Management Technical Leadership &Supplier Management. Problem Solving & Root Cause Analysis Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline. Why Sandoz? Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more! With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably. Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported! Join us! #Sandoz Skills Desired Communication Skills, IT Infrastructures, IT Operations, IT Service Management, Problem Solving Skills, System Integration, Vendor Management