SAP Solutions PM

Job description

Position Summary The SAP Functional Program Manager– AMS is a, cross-functional SAP leader responsible for leading SAP Application Management Services (AMS) delivery , including designing, governing, and delivering end-to-end SAP solution extensions, production support, and continuous improvement initiatives , with a primary focus on Sales and Supply Chain domains . This role blends deep functional and technical expertise across SAP modules with hands-on delivery leadership, client engagement, and program oversight , while also managing run operations, enhancements, and project delivery . The Architect serves as the primary interface between U.S. business stakeholders and global delivery teams , ensuring scalable, secure, and high-quality SAP solutions across AMS, enhancements, and project initiatives . Key Responsibilities SAP AMS Leadership & Governance Lead end-to-end SAP AMS delivery , including production support, incident management, problem management, change control, release planning, and continuous improvement initiatives. Design and govern AMS operating models , including: Support tier models (L1–L4) SLA and KPI frameworks Escalation paths Governance and reporting cadence Own service delivery performance , ensuring SLA adherence, quality, stability, and customer satisfaction. Drive continuous service improvement (CSI) initiatives across operations, automation, monitoring, and knowledge management. Solution Architecture & Functional Leadership Lead end-to-end SAP solution architecture and design across a minimum of two SAP modules (SD/MM), ensuring alignment with business requirements, SAP best practices, and enterprise standards. Validate functional configurations, cross-module integrations , and end-to-end business process flows across Sales and Supply Chain . Review SAP ABAP developments and WRICEF objects, ensuring clean-core principles, performance optimization, and S/4HANA extensibility standards . Provide architectural leadership across S/4HANA, SAP BTP, integrations, security, and extensibility frameworks . Delivery Oversight – Projects & Enhancements Oversee SAP delivery execution across AMS, small enhancements, releases, and project initiatives , including: Governance Planning Resourcing Quality management Risk and dependency management Lead cutover planning, go-live readiness, hypercare, and post-go-live stabilization . Drive roadmap planning aligned to business priorities, system stability, and continuous innovation . Client Engagement & Stakeholder Leadership Serve as the single point of contact for U.S. business and IT leadership . Own stakeholder engagement, communication, expectation management, and change leadership . Lead governance forums, service reviews, operational meetings, and QBRs . Translate business needs into scalable AMS and solution delivery strategies . Operational Excellence & Incident Management Lead major incident response , including: Triage and crisis coordination Root cause analysis (RCA) Corrective and preventive action planning Executive-level communication Ensure adherence to ITIL-based operational processes , including incident, problem, change, and release management. Drive monitoring optimization, automation, and self-healing initiatives