SAP Yard Filling and Asset Management Consultant - (m/f/d)

Job description

WELCOME TO BASF At BASF Digital Hub Hyderabad we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities. The role provides Application support for SAP-based logistics and maintenance processes, ensuring stable operations and continuous improvement across Yard Management, Filling Execution, and Enterprise Asset Management (SAP PM). Key Responsibilities : • ITSM Support: Receive, prioritize and document incidents and service requests, capturing impact, steps to reproduce and evidence. Analyze complex functional issues across warehouse and inventory processes, including configuration, logs, interfaces and dependencies. • Standard issue resolution: Resolve user issues, authorization questions, errors and transaction problems using defined procedures and knowledge articles. Get supported by AI features for ticket handling support. • Cross-team coordination: Work with cross teams to resolve technical defects, interface failures and performance issues. • Change and release support: Support approved fixes, configuration changes, testing, transport preparation, release activities and cutover support. • Operational excellence: Maintain runbooks, support documentation and knowledge base articles to improve first-time resolution and system stability. • Problem management: Being able to early identify recurring issues and define PDCA to able to resolve problems • Escalation management: Escalate to Level 3 or development teams where required, providing full diagnostics, evidence and business impact assessment. • Service Excellence: Collaborate with users to identify improvement opportunities, provide consultancy, and drive service excellence. Required Qualifications : • Above 3-4 years of experience in SAP application support, preferably in logistics, warehouse management or inventory management environments. • Good functional knowledge of Yard Management, Filling Execution, and Enterprise Asset Management (SAP PM). • Strong experience with ITSM processes, ticket handling, incident management, change management and structured troubleshooting. • Basic technical understanding of SAP logs, jobs, interfaces, IDocs, RFCs and integration monitoring. • Basic understanding, monitoring and error handling for APIs, Kafka streams • Strong analytical skills, customer orientation, and clear communication in English. WHAT WE OFFER Be part of a global leader in digital transformation, working in a vibrant Digital Hub that values innovation, agility, and cross-functional collaboration. Shape the future of BASF’s digital landscape, contributing to projects that drive sustainability and make a real impact. Thrive in a high-performance culture that supports your personal and professional growth, offering diverse learning opportunities and career development. Enjoy a modern, inclusive work environment where your ideas are valued, and your curiosity and ambition are encouraged. Benefit from flexible working models, international networking, and a strong sense of purpose as we enable our customers’ green transformation and lead the way in digital excellence.