SAS - L1 Technical support

Job description

About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Title: SAS - L1 Support Grade: 7 Location: Belgrade, Serbia Are you ready to be the first line of defense in tech support? At NCR Voyix, we’re looking for a proactive and customer-focused L1 Support Specialist to help us deliver world-class service to our clients and partners. 💼 What You’ll Do Be the go-to expert for incoming calls, emails, and tickets from clients and field engineers. Diagnose and resolve technical issues remotely—or escalate when needed. Keep a close eye on ticket queues and ensure SLA commitments are met. Use our knowledge systems to find solutions fast and share insights with the team. Own every issue you touch—from first contact to final resolution. Keep stakeholders informed when things take longer than expected. Monitor systems and events to anticipate client needs before they arise. 🧠 What You Bring A passion for problem-solving and helping others. English language Strong communication skills and a cool head under pressure. Willingness to work in a 24/7 environment , including weekends. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.