SBN - Sr Waiter - CSSI

Job description

The Senior waiter is responsible for the ultimate guest satisfaction on is station whilst following the set company service procedures. He is also responsible to teach, train and guide his team in order to achieve excellence and exceed guest expectations. A waiter plays an integral part in the overall guest satisfaction and experience provided by the set company standards. On a daily basis you will encounter certain situations, which you’ll have to make the correct decisions. These may seem small to some but the impact is great. For example if you’re late for your shift or don’t refill a guest’s water or coffee the impact would be letting the team, supervisors and company down. It might result in the guest having a negative experience and thus not promote Seabourn as a favorable holiday choice. **Reporting responsibilities:** The Senior Waiter reports directly to the Assistant Maître D’ Hotel whilst following guidance from their Maître D’ Colonnade. Position has up to 4 direct reports – Waiter.