Scheduler

Job description

Job Title: Scheduler 📍 Bourne End (Hybrid: 3 days office, 2 days home) 🕒 Full-Time | Permanent | 37.5 hours per week 💷 Up to £32,000 per annum (depending on experience) 🎁 25 days annual leave plus bank holidays (and your birthday off!) | Comprehensive Pension Scheme | Private Medical Insurance | Access to a Private GP and much more! Ready to be the backbone of our service excellence – ensuring our engineers are where they need to be, when they need to be there? As water technologies experts, we don't just offer jobs – we build careers with purpose. We're on a mission of Ecological Transformation, and we're looking for a dedicated Scheduler to help us deliver outstanding service to our customers. What will I be doing: Customer Communication & Service Allocation: Receive and act upon customer telephone calls, entering details into the Service Management System (SMS) in accordance with established procedures. Allocate the most cost-effective and suitably qualified engineer to attend site based on local knowledge and engineer skill availability Technical Knowledge Application: Demonstrate proficient knowledge of technical procedures and work routines specific to the role. Apply this knowledge to ensure customers receive prompt attendance from engineers with the necessary skills and parts to complete required work Team Utilisation & Planning: Ensure engineers within the team are fully utilised at all times. Forward plan contract visits in accordance with the contract visit schedule and work with National Service Managers and the Scheduling Manager to resolve any conflicting issues that prevent optimal utilisation Booking Confirmation & Coordination: Confirm booking arrangements for all site visits with customers and appropriate engineers, ensuring all relevant information is provided and customer expectations are met Issue Resolution & Escalation: Advise National Service Managers and the Scheduling Manager if unable to provide an appropriate response to a customer request or if delays are anticipated. Escalate issues that compromise contract commitments due to lack of engineer availability Sales & Business Development: During customer interactions, identify and promote opportunities including new contracts/contract renewals, parts/consumables, chemicals, new plant, mobile water services, and associated products/services Flexibility: Demonstrate a flexible approach to customer and operational requirements, supporting the service team's commitment to excellence and compliance What we can offer you: At Veolia, we know that at certain crucial moments in life, we all need a little help, protection and support. That's why we are proud to offer our innovative Veolia Cares program, which demonstrates our commitment to our employees. From the very first day of employment, this commitment is reflected in an array of benefits that is generous, and relevant. Your Well-being, Our Priority! 🌟 Time to Recharge ⏰ Enjoy a generous 25 days of holiday plus all Bank Holidays – and yes, your birthday is on us! Want more flexibility? Buy or sell additional days to suit your lifestyle. Health & Wellness 💙 Private Healthcare through BUPA with the option to extend coverage to your loved ones Dental Plan that covers appointments and treatments, or gives you cash back Family Comes First 👶 Enhanced Maternity/Primary Care: 13 weeks full pay from Day 1 Enhanced Paternity/Secondary Care: 2 weeks full pay from Day 1 Adoption Leave: 13 weeks full pay for Parental Care and 2 weeks full pay for Co-parental Care – both from your very first day! Caring Support 🤝 We understand life's responsibilities. Our Carer Support program offers flexible solutions including remote work options, adjusted schedules, and paid or unpaid leave for those with longer-term caring commitments. Make a Difference 🌍 Give back to your community with one paid volunteering day every year – because doing good feels great! Building Your Future 🏠 We invest in your tomorrow with a leading competitive pension contribution – paid by us, every single month. Protection That Matters 🛡️ Because your peace of mind is priceless Industry-Leading Life Insurance: 10x your salary paid to your loved ones – exceptional coverage that truly protects what matters most Income Protection: Should the unexpected happen, we've got you covered for up to 5 years at 60% of your salary, plus a 2x salary lump sum if you're unable to return to work Lifestyle Enhancements 🚗✨ Make life easier and more enjoyable with our exclusive schemes: Personal Computer Scheme – upgrade your tech Car Leasing Scheme – drive the car you love Cycle to Work Scheme – stay active and save money As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.