Scheduler Coordinator

Job description

Company Overview LD power automation is a leading engineering company specializing in marine and industrial electrical and control services and products . With extensive experience in installation, commissioning, and troubleshooting , we deliver professional and timely solutions that help our clients achieve operational excellence. Our commitment to building strong, long-term relationships is founded on trust and a deep understanding of our clients' needs. For more information, visit our website . Job Summary We are seeking a Scheduler Coordinator to provide centralized oversight and coordination of communication and logistics between field service engineers and internal teams. This role requires meticulous attention to detail and fluency in managing diverse digital channels (e.g., WhatsApp, text, email) to ensure timely and accurate scheduling, reporting, and documentation of service activities. The ideal candidate will serve as a pivotal link in maintaining operational flow and field readiness, balancing urgency with accuracy in a dynamic, technical service environment. Key Responsibilities Communication & Coordination Monitor incoming communications across WhatsApp, text, email, and other platforms to ensure follow-through and alignment on job activities. On a daily/hourly basis, proactively reach out to external customers to confirm incoming and outgoing ship schedules are current. Act as liaison between field service engineers and internal stakeholders to confirm schedules, berth assignments, and port logistics. Document and escalate operational discrepancies such as date mismatches, duplicate reports, and missing documentation. Follow up on unresolved or canceled jobs to facilitate rescheduling and closure. Scheduling & Field Support Manage and monitor daily/hourly scheduling of ship schedules utilizing the Pilot List, LDpa Portal (Open Jobs), Marine Traffic app, chat groups, emails, vessel tracking websites, and various other communication/reporting channels. Communicate and coordinate scheduling updates real-time with Field Service Engineers during shift. Maintain real-time visibility on field service engineer assignments and travel logistics. Operational Administration Partner with the Business Operations Coordinator to ensure timely, accurate reporting and jobs completed successfully or coordinating a follow up work order if necessary. Assist engineers by organizing incoming service data (Tsheets and reports) as needed. Qualifications High School Diploma or GED required; Associate or Bachelor's degree preferred. 2+ years experience in operations coordination, logistics, or support roles within technical or engineering services. Strong written and verbal communication skills and interpersonal fluency. Proficient in Microsoft Office, Google Workspace, and messaging platforms (e.g., WhatsApp, WeChat). Ability to work across departments and support remote field teams in real time. Ability to obtain a TWIC card (Transportation Worker Identification Credential). Skills & Competencies Keen attention to detail and a strong sense of accountability. Capable of managing multiple priorities in a fast-paced service environment. Positive attitude, problem-solving mindset, and proactive communicator. Comfortable navigating technical concepts related to electrical and mechanical systems. Working Conditions This position requires onsite work, with responsibilities carried out at our designated facility or job location. Flexibility is essential, as the position may demand availability outside standard business hours to align with high-priority deadlines and time-sensitive tasks. Must be available to work weekends. Other Must be able to pass a drug screening and background check upon request for customer site access. A clean driving record is required. As our business and operations evolves to meet changing market needs, team members are expected to adapt seamlessly and undertake additional essential projects and tasks when required. Compensation & Benefits LD power automation provides competitive compensation and benefits to acknowledge employees’ contributions. Base pay is determined by job-related knowledge, skills, experience, location, and internal equity considerations: 401(k)/Employer Matching Health, Dental, and Vision Insurance Paid Time Off