Scheduler-Surgery Coordinator, Medical Plaza l, 8:30a-5p

Job description

Primary Location: Med Plaza One - UMC Address: 100 E Liberty St Louisville, KY 40202 Shift: Job Description Summary: Performs clerical duties on the unit under the direction of the Charge Nurse & Unit Management Personnel. Applies proper and professional communication skills between personnel within the department and other departments in relationship to patient care. Presents a personable and professional attitude to physicians, patients, families, visitors, and co-workers in person and over the phone. II. Essential Functions • Demonstrates accurate and timely computer skills. • Writes legibly and transcribes communication accurately. • Presents a pleasant, courteous, effective manner with telephone conversations and interactions with others. • Schedules all future surgeries for their unit. • Schedule Off Site cases for Anesthesia. • Collect all the case specific instructions form the case information request form • Collect basic patient demographic information (e.g. name, address, city, state, zip code, and telephone number) and verifies information is correct in Cerner. • Initiate correct patient encounter numbers. • Understands conflict scheduling and takes the necessary steps to avoid errors. • Confirm next day schedule with each office for accuracy, changes, cancellations, and additions. • Ensure the physician has privileges prior to scheduling the procedure. • Collect case specific information (e.g. chief complaint, type of service, date of appointment, name of ordering/ referring physician). • Maintains knowledge of fellows’ and physicians’ schedules, special needs and uses information to avoid scheduling conflicts. • Notate special equipment and requests in the comments field to print on the schedule. • Notify PAT of any time changes for the next day surgeries. • Working with PAT to schedule appointments. • Collects required unit data. • Distributes un-dictated op notes lists • Make out pre-ops on inpatients and records everything in Pre-op book and print labels • Posting the final daily surgery schedule every day 5:00 to 5:30pm. • Keeps work area clean and organized • Orients new personnel in the scheduling office as needed. • Performs other duties as assigned by Charge RN or Management. III. University of Louisville Hospital Core Expectations Collaboration & Teamwork: works cooperatively and collaboratively with others toward the accomplishment of shared goals. Valuing Diversity: recognizing and embracing the unique talents and contributions of others. Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers. Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results. Organizational Alignment: ability to align people, processes and organizational structure with UMC’s strategic direction. Developing Others: views people, their knowledge and capabilities as assets and provides opportunities that allow employees to continuously learn and develop. Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect. Integrity: conducts business with honesty and professional ethics. Seeks to achieve results in the best interest of the organization. Models and reinforces ethical behavior in self and others. Additional Responsibilities: • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times. • Adheres to and exhibits our core values: *Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness. *Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality. • Maintains confidentiality and protects sensitive data at all times. • Adheres to organizational and department specific safety standards and guidelines. • Works collaboratively and supports efforts of team members. • Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community. Skills, Knowledge or Abilities critical to this role: • Must have strong relationship building skills and the ability to make and use connections throughout the hospital to complete projects and maintain strong partnerships with other departments. • Must be able to type 30 wpm without error. • Must have strong initiative and be able to gather and analyze information skillfully and be able to brainstorm alternative resources and directions. • Must be able to break down complex tasks into manageable parts in a systematic, detailed way and considers input from several sources. • Must be detail orientation in gathering relevant data while attending to essential details; checks work for accuracy and quality. • Must be able to problem-solve by identifying and resolving problems in a timely manner, as well as develop alternative solutions when needed. • • Must be able to work independently with minimal supervision. • Must have great flexibility and the ability to continually look for ways to make appropriate adjustments and changes – rather than identifying why things cannot be accomplished – in order to meet to the changing needs of University Medical Center. Language Ability: • Speak, Read and Write English. • Must have ability to read, analyze, and interpret common and industry-related documents. • Must have the ability to respond to common inquiries or complaints from patients, families, University Medical Center staff and the general public. • Must speak clearly and succinctly when speaking on the phone; good phone etiquette. Reasoning Ability: • Must have ability to define problems, collect data, establish facts, and draw valid conclusions. • Must have the ability to interpret an extensive variety of instructions and deliver successful results. Computer Skills: • Must have strong working knowledge Microsoft Office products, especially Outlook, Word and Excel. • Must have working knowledge of Windows based computer programs. • Must have the capacity to learn other relevant systems and databases, as needed. • Must have working knowledge of hospital approved scheduling module. Job Description: EDUCATION & TRAINING: High school graduate or GED required. Medical terminology preferred. EXPERIENCE: Previous clerical /computer experience, Surgery Scheduling experience and medical terminology. Experience with Cerner software systems preferred. LICENSE & CERTIFICATION: None Additional Job Description: na