Scheduling and Staffing Coordinator

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. About Lakewood Regional Support Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications. Who We Are: Founded in 1960, Loews Hotels & Cooperates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more What We’re Looking For: A proactive and detail-oriented individual who staffs and schedules operations across multiple hotels. This role ensures accurate scheduling in alignment with safety regulations, guest volume, and operational needs. Who You Are: A systems thinker who thrives on solving logic-based challenges and optimizing workflows Detail-oriented and structured, capable of balancing multiple scheduling demands simultaneously A clear communicator who builds trust across teams Comfortable working independently with scheduling platforms and data analysis Committed to accuracy, confidentiality, and continuous improvement What You Will Do: Lead the scheduling process for hourly team members across multiple properties, preparing and publishing weekly staffing plans in alignment with operational needs and labor standards. Partner with department leaders to resolve scheduling conflicts, adjust workforce levels, and support real-time changes. Maintain accurate records, attendance tracking, and compliance-related documentation to ensure adherence to internal policies and external regulations. Support onboarding by coordinating training schedules and initial shift assignments. Present scheduling data and insights to leadership to support effective workforce planning. Contribute to operational efficiency through additional project coordination and administrative support as needed. Maintain regular and reliable attendance in alignment with company standards and operational needs. Embrace flexibility by performing other duties as assigned to support team and organizational goals. Your Qualifications Include: Experience in an Aquatics operational role, or with in-depth knowledge of on deck coverage to ensure safety and compliance Proven ability to manage dynamic schedules and respond to real-time staffing needs in high-traffic environments Understanding of workforce compliance considerations such as shift rotations, minor labor laws. Proficiency with spreadsheet tools, reporting platforms, and scheduling systems. Experience supporting multi-property or multi-team environments across varying shifts and staffing models is preferred Who You’ll Supervise: Not Applicable