Scheduling Care Coordinator

Job description

Key Responsibilities: Develop and maintain effective, efficient schedules for clients and Care Professionals. Ensure schedules optimise travel time and availability while meeting client needs. Be responsive to changes, making real-time adjustments when necessary. Match Care Professionals with clients, arranging introductions in collaboration with the care team. Maintain excellent relationships with both clients and Care Professionals to ensure a positive experience for all. Ensure compliance with franchise standards, including introducing Care Professionals to clients before their first visit. Work with the recruitment team to ensure staffing levels meet demand. Participate in the on-call rota as required. What We Offer: A supportive team who go above and beyond. Full training and ongoing development opportunities. A rewarding role where you can make a real difference every day. A friendly, values-led culture where your contribution is recognised and appreciated. The opportunity to be part of an award-winning care company committed to quality and relationship-led care. Why Home Instead? At Home Instead, you’ll be part of a team that values your contributions and supports your growth. We offer a collaborative, caring work environment where your scheduling expertise will directly impact the well-being of our clients and the success of our Care Professionals. What you’ll need Previous experience as a Care Coordinator, Scheduler, Rota Coordinator, Workforce Planner, or similar role within domiciliary care would be a big advantage within this role. Experience in a scheduling or coordinating role within home care. Knowledge of the domiciliary care industry. Excellent communication and interpersonal skills. Ability to plan, prioritise, and remain calm under pressure. A proactive and analytical mindset with great attention to detail. Flexibility to support the evening and weekend on-call rota. Home Instead West Exeter & Teignbridge has been providing outstanding home care since 2017 to thousands of clients. We support adults to stay safe, happy and independent in the comfort of their own homes while bringing companionship, reassurance and genuine connection into everyday life. At Home Instead, we believe care should never feel rushed or impersonal. That’s why we focus on building meaningful relationships between our clients and carers, with minimum 1-hour visits and carefully matched care professionals. Just as importantly, we believe our employees deserve to feel valued, supported and appreciated for the incredible work they do every day. We pride ourselves on continuity and consistency for both our clients and our Care Professionals though our outstanding schedules. We are seeking a scheduling coordinator to take responsibility for planning, organising, and maintaining consistent schedules that align with our Home Instead model.