Scheduling Coordinator

Job description

**Summary of Position:** *Gorman and Bunch Orthodontics is seeking a versatile Scheduling Coordinator to serve as a cornerstone of our patient care team. This role is designed for a proactive professional who is as comfortable working in a patient facing role as the face of our practice. This position will also learn how to work chairside with the doctor. If you are a detail-oriented communicator committed to clinical excellence and patient rapport, we will provide the training to help you excel in the orthodontic field.* **This position will be cross trained to learn how to assist as well. Day Shift, Full-Time W/ Benefits, Averaging 32-35 hours, Monday through Thursdays, with occasional half day coverage on Friday.** ### **Essential Job Functions** - **Patient Experience:** Establish a trusting rapport with patients and families, ensuring an exceptional and supportive customer service environment. - **Clinical Support:** Assist chairside with the placement and removal of orthodontic appliances; perform X-rays, clinical photography, and retainer fabrication. - **Education:** Act as a subject matter expert for patients, providing clear education on orthodontic care, treatment plans, and oral hygiene. - **Operational Excellence:** Strategically manage and optimize the doctors' schedules to ensure clinic efficiency and patient flow, including rescheduling patients. - **Clinical Accuracy:** Maintain precise patient records, transcribing doctor notes with high attention to detail. - **Environment Management:** Ensure treatment rooms are sterilized, organized, and fully stocked to meet safety and operational standards. - **Growth Mindset:** Actively participate in coaching and specialized training to continuously evolve your clinical and administrative skill set. - ### **Knowledge, Skills, and Abilities** - **Adaptability:** A proactive, action-oriented professional who can pivot between tasks in a changing environment. - **Communication:** Exceptional written and verbal communication skills, with the ability to handle confidential information with high integrity. - **Customer Service:**The ability to provide every patient with a truly exceptional customer service-driven experience. - **Organization:** Strong attention to detail and the ability to follow complex clinical instructions. - **Technical Proficiency:** Comfortable utilizing Microsoft Office, web-based platforms, and dental practice management software.. **Education and Experience** - High School Diploma, GED or equivalent - 1–3 years of relevant experience preferred; however, we prioritizeattitude and potential and will provide comprehensive training for the right individual. Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this [link](https://www.e-verify.gov/employees/e-verify-overview).