Scheduling Receptionist

Job description

Scheduling Receptionist | Guadalajara | Hybrid $16,500 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance Here's the deal! When patients call a medical office, they're not usually calling because they're having a great day. They may be trying to schedule an appointment they've been waiting for, looking for answers about a referral, or simply trying to figure out where to go next. Your role is to make that process easy. As a Scheduling Receptionist, you'll be the first point of contact for patients. You'll help them schedule appointments, answer questions, update information, and connect them with the right resources. Every conversation is an opportunity to create a positive experience and help patients feel supported from the very first call. No healthcare experience? That's okay. If you're organized, confident on the phone, and enjoy helping people, we'll teach you the rest. Your day-to-day! Answer incoming patient calls with professionalism and empathy Schedule appointments across multiple clinic locations Help patients find the right provider, location, or service for their needs Triage calls efficiently and ensure patients are directed appropriately Answer questions clearly and confidently while providing an exceptional customer experience Collect and update patient information accurately within electronic health record (EHR) systems Assist with incoming patient referrals and related documentation Maintain accurate records while following established procedures Support patients throughout the scheduling process and help remove barriers to care Contribute as a reliable teammate in a fast-paced healthcare environment What you need At least 6 months of customer service experience Advanced English proficiency (C1 or higher) Strong verbal communication skills and confidence on the phone Excellent attention to detail and data entry accuracy Comfortable using computers and learning new software systems Ability to multitask and stay organized in a fast-paced environment Healthcare, medical office, or subscription-based support experience is a plus Ability to work on-site in Guadalajara What you get $16,500 MXN gross monthly salary Paid training Full law benefits 8% Savings Fund $1,000 MXN monthly food vouchers after 2 months Major Medical Insurance after 3 months