Schools ICT Engineer

Here it is: --- **Schools ICT Engineer** **Location:** St Helens, UK **Work mode:** Onsite 5 days a week **ABOUT US** Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data. **OUR VALUES** - Partnership: We become one team with our clients, helping them navigate change and stay agile. - Integrity: We care deeply, going beyond the brief to make meaningful change happen. - Innovation: We bring together the right technologies and expertise to design solutions that work. - Passion: We are dedicated to improving public services and, ultimately, people's lives. **THE ROLE** **Key Responsibilities** The Schools ICT Engineer is a vital role within Agilisys, providing high‑quality, onsite ICT support within a large secondary school in St Helens. You will play a key part in ensuring the smooth operation of day‑to‑day school IT services, supporting staff, students, and visitors, and maintaining a reliable, high‑availability environment. **Specific Duties** - Provide face‑to‑face and remote support to students, staff, and visitors - Log, manage, and resolve ICT incidents within defined SLAs and KPIs - Deliver exceptional customer service at all times - Build, configure, and deploy end‑user devices for staff and students - Install and update applications on user devices - Support printers, projectors, and other school equipment - Complete administrative tasks including asset management and documentation - Support school events such as open evenings, parents' evenings, and other scheduled activities - Work collaboratively with other ICT engineers to maintain a reliable, high‑availability environment Typical working hours are 8:00am – 4:00pm, Monday to Friday, with flexibility required based on school and business needs. **Opportunity** This role is an excellent opportunity to build hands‑on experience within an education environment, working closely with end users and technical teams. You will gain exposure to a wide range of technologies while directly supporting teaching and learning through high‑quality ICT services. **ABOUT YOU** The ideal candidate will be driven, customer‑focused, and enthusiastic about delivering high‑quality ICT support within an educational environment, with a strong track record of problem‑solving and delivering results. **The Ideal Candidate** - Strong knowledge of Microsoft operating systems and products (Windows 10/11 and Windows Server) - Experience supporting hardware and software, including PCs, laptops, printers, and projectors - Understanding of networking fundamentals and troubleshooting in a managed environment - Familiarity with mixed Apple and Microsoft environments, including basic Apple device support - Experience building, configuring, and deploying end‑user devices across different operating systems - Good understanding of networked printers, including MFD devices - Strong communication and customer service skills, with the ability to support non‑technical users - Proven problem‑solving ability with a proactive and organised approach - Experience working in an IT support or customer‑focused environment (education experience desirable) Minimum of 5 GCSEs (Grade C/4 or above), including English and Mathematics, a full clean driving licence, and the ability to pass an Enhanced DBS check are required. **WHAT WE CAN OFFER YOU** This role will offer exposure to the right mix of challenges within a culture that promotes continuous learning and development. Benefits include: - Enhanced Pension Scheme - Life Assurance - Access to exclusive discounts and offers through the "Perks at Work" scheme - 25 days annual leave (with the option to buy more) **PROCESS** Simply submit your CV. By submitting your CV, you understand that we have a legitimate interest to use your personal data for assessing your eligibility for this role. This may include contacting you to discuss your application, arrange an interview, or share your details with the relevant hiring manager. You may request removal of your CV at any time by emailing , though this will withdraw you from consideration. We operate a rigorous and fair recruitment process to ensure we attract the best talent and are committed to building a diverse and inclusive workforce.