Scrum Master

neweratech

Remote

Posted Jul 31, 2026

Other

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Not an active role yet, but we'd love to know you for what's coming.

Please submit your resume if this opportunity matches your career goals.

About the Role

We are looking for a hands-on Scrum Master / Agile Team Coach to support 3 teams and strengthen team dynamics, collaboration, and delivery effectiveness.

This role requires someone who brings a positive, steady, and confident presence to challenging situations. You should be comfortable coaching teams through conflict, resistance, and change while providing clear, direct, and respectful feedback.

The right candidate is pragmatic and emotionally intelligent, able to build trust quickly while maintaining a high bar for accountability and outcomes. You will be expected to actively improve how teams work together and ensure delivery continues to move forward.

You will actively leverage tools and AI to evolve how the role is performed—using them not only to streamline work, but to generate insights, challenge thinking, and enhance coaching, communication, and decision-making.

What Success Looks Like

Teams collaborate effectively and demonstrate stronger ownership

Impediments are surfaced early and addressed quickly

Team dynamics improve, with more direct and healthy communication

Delivery becomes more consistent and predictable

Agile practices are applied pragmatically to improve outcomes

Stakeholders are informed, engaged, and confident in progress

Teams show increased maturity and self-management

AI is used thoughtfully to improve insight, effectiveness, and overall team impact

Key Responsibilities

Facilitate Agile ceremonies with a focus on outcomes, not just completion

Coach teams toward greater ownership, accountability, and effectiveness

Identify and remove impediments while reinforcing team ownership

Address negative behaviors directly and constructively

Partner with stakeholders to improve clarity, communication, and flow of work

Encourage practical experimentation with Agile and engineering practices

Use AI and modern tools to enhance team effectiveness, insight, and decision-making

Improve team predictability, quality, and continuous improvement

Ensure progress and value delivery are visible to stakeholders

Contribute to a high-trust, collaborative, and accountable team environment

Required Qualifications

5+ years of experience as a Scrum Master, Agile Coach, or similar role

Proven experience improving team dynamics, especially in low-accountability or high-friction environments

Strong facilitation, communication, and conflict resolution skills

Ability to coach teams and stakeholders on Agile principles and ways of working

Experience supporting multiple teams or complex team environments

Demonstrated ability and curiosity in using AI to enhance thinking, coaching, or team effectiveness

Bachelor’s degree or equivalent experience

Preferred Qualifications

Scrum certification

Experience with scaled Agile frameworks

Advanced Agile certifications (PSM II, ICP-ATF, ICP-ACC)

Experience with engineering or data-focused teams

Familiarity with Lean-Agile metrics (flow, predictability, team health)

Spanish or Portuguese speaking ability

Experience partnering with leaders and supporting organizational change

What We’re Looking For

A leader who is positive, steady, and direct

Someone who balances empathy with accountability

A coach who drives growth through clear expectations and behavior change

Comfortable operating in ambiguity and complex team environments

Able to influence without authority and build trust quickly

Takes a pragmatic, outcome-driven approach (not overly process-focused)

Uses AI as a thought partner and capability multiplier, not just a tool

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .