SD (service desk) L1 (1 + Years)

Job description

Short Job Description Service Desk - L1 Voice Support (Technical Support Executive) Level: L1 Experience: 6 Months to 3 years Qualification: Any Graduate Role: He/she will be responsible in providing 100 % voice support to the clients and online technical resolution. The ideal candidate should have: • Voice based Technical support experience in a global environment • Basic technical knowledge of PCs • Knowledge of MS Outlook troubleshooting, Internet and Networking • Technical knowledge of operating systems like Windows XP • Good verbal and written communication skills • The willingness to work in a 24*7 environment SELECTION CRITERIA Grammatical Written Test : For written grammar test, candidate will be evaluated on below mentioned parameters: 1. Preposition 2. Conjunction 3. Verb 4. Adjectives V&A : For voice & accent round, candidate should possess following: 1. Good command on English Language 2. Voice Clarity 3. Pronunciation 4. Confidence Technical Round . Interview Process: Interview Stage Interview Rounds- SD/DC Ops 1st Round Grammar Test 2nd Round Voice & Accent Score 3rd Round Online Score 4th Round Technical Interview Interview Date: 26 December 2015 Interview Location: Bangalore, Chennai, & Noida Joining Location: Chennai & Noida Hi, We have multiple openings for different location, for different clients. If you are interesting in plz find the attached details. Closing Block Full Name (As per PAN CARD): Self Mobile number: Alternate Number: Email Address: Total Experience: Relevant Experience: Highest Qualification (Degree): Current Employer name (Payroll): Current Designation: Current CTC (Annual) Expected CTC (Annual) Official Notice Period (As per Offer Letter): Can join in (Days): Any Interviews / Offers in Pipeline: Current Location: Work / Requirement Location: Date of Birth: PAN card Number: Interview Timings: Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support.