SDE 2/3 (Backend)

Job description

Gushwork is building an Agent Operating System for small and mid-sized businesses around the world. It is a modern business software where AI agents and humans work together. Business owners and leaders set the goals. They decide what each agent is allowed to do. Then they review the metric each agent delivers. We started with an SEO agent. It owns one metric: organic leads. Once it ranks pages and brings in leads, it reports them back to the customer. We are now expanding into a Paid Ads agent and a Developer agent, each owning a metric the business cares about. Our customers sell high-value goods and services and have fewer than 200 employees. Most of them are in industries that are not digitally native: manufacturers, industrial distributors, commercial services. They do not buy AI. They buy outcomes. Our job is to make agents reliable enough that a business owner can trust them with a number. We are a team of about 90 people based in Bengaluru, backed by Lightspeed and SIG. If you want to want to help us build reliable agents that runs real businesses, we're excited to meet you! ### what you'll do - help build and ship next-generation backend capabilities - ai-led content research, webpage generation pipelines, lead capture, and integrations that power the product - design and evolve **apis and services** across ecs, lambdas, step functions, queues, and the data stores behind them (postgres, mongo, redis) - keep systems **performant, robust, and reliable** - query and workflow tuning, idempotency, retries, observability, and on-call-friendly runbooks - collaborate with product and frontend teams on contracts, rollout, and failure modes so shipping stays fast without surprises in prod - own high-risk paths with extra care - **auth, migrations, multi-tenant boundaries**, and anything that touches customer domains or data isolation - write clear docs and runbooks for services, ops, and processes ### why we'll like you **backend ownership** - you have shipped **production backend systems** that other teams and customers depend on - not only scripts or one-off jobs - you are comfortable owning a bet from **ticket to production** - scoping, implementation, monitoring, and iteration - you can hold **api design, data model, async workflows, and deployment** in mind at once without losing the customer outcome **product minded** - you tie technical work to **customer and roadmap impact** - you ask when and why is unclear instead of guessing - you prefer **small, reviewable PRs** and measurable rollout over large surprise diffs - you treat **auth, migrations, and customer-domain routing** as high-risk paths that deserve extra review and a clear rollback story **ai native** - you have built or operated software where **LLMs or AI pipelines** are part of the product path - code generation, orchestration, evals, cost, testability and reliability included - you care about **quality, cost, and failure modes** of AI-assisted flows (latency, retries, queues, human-in-the-loop where needed) **backend capabilities** - you have worked on **Node.js and/or Python** services in production at meaningful traffic, data volume, or workflow complexity - you are comfortable on **AWS-shaped systems** - lambdas, api gateway, ecs, rds postgres, sqs, step functions, secrets - or you ramp quickly with our stack - you know how to **maintain reliable systems while shipping fast** - observability (e.g. Sentry), sane defaults, and pragmatic tradeoffs - you know how to build and ship **ci/cd pipelines** and safe deploy patterns for the services you own **craft** - you treat and nurture your code like a piece of art, with the right balance of simplicity and complexity, without sacrificing speed - you have a high bias to action (run those POCs with cursor/claude code), and a low bias to over-engineering **human** - you build **trust** with PMs, designers, and engineers - async updates in Slack, threads not `@channel` noise - you **admit what you do not know** and pull in the right owner (buddy, infra, security) early - you explain complex ideas clearly in **writing** - specs, PR descriptions, and docs - you hold 3+ years of experience ### why you'll love us - you'll be part of an early team at a fast-growing company, with a lot of impact - you'll get to work with really smart and helpful people - we constantly adopt the latest technologies and stay close to the latest ai innovations - opportunity to influence the direction of the product and engineering culture - flexible PTO policy - unlimited ai usage - plus cool swag, a stocked pantry, and other benefits