SDR Supervisor

Job description

Who We Are At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support. The SDR Supervisor leads a team of Sales Development Representatives (SDRs) responsible for generating qualified sales opportunities through inbound and/or outbound prospecting. This role is accountable for developing high-performing SDRs through coaching, performance management, pipeline oversight, and execution of sales processes. The Supervisor partners closely with Sales, Marketing, Revenue Operations, Enablement, and HR to ensure consistent execution, achievement of team goals, and a best-in-class customer experience. What you’ll do & how you’ll make your mark. Lead, coach, and develop a team of SDRs to achieve SQL, pipeline, activity, and quality objectives . Conduct regular 1:1 meetings, interaction coaching, and performance reviews. Monitor individual and team performance using established KPIs and dashboards. Ensure consistent adherence to sales processes, lead management standards, and CRM hygiene. Partner with Sales Enablement to onboard and develop new SDRs. Work with Marketing and Revenue Operations to optimize lead routing, campaigns, and conversion. Forecast team performance and identify risks or opportunities to improve results. Manage staffing, scheduling, attendance, and workforce planning. Recognize and reward high performance while addressing performance issues in a timely manner . Foster an inclusive, collaborative, and high-performance team culture. Support organizational change initiatives and continuous process improvement. Who you are & what you’ll need to succeed. Bachelor's degree or equivalent experience. 3–5 years of sales, SDR, or business development experience. 1–3 years of people leadership experience. Experience coaching sales professionals using KPI-driven metrics. Strong understanding of CRM platforms (Salesforce), sales engagement tools, and reporting. Excellent communication, coaching, and leadership skills. Preferred SaaS or technology sales experience. Experience leading both inbound and outbound SDR teams. Experience working in a global or remote organization. Success Measures SQL attainment Pipeline generation Team quota attainment Lead response time Conversion rates Employee engagement and retention Coaching effectiveness CRM/process compliance Why you’ll love us. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with employees globally. We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more! Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD! #LI-SM1 #LI-Remote #Bluehost Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship. This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.