The NFL Digital Media group seeks a dynamic Product Operations Coordinator to provide crucial support across various platforms including NFL.com, the NFL app, NFL Fantasy, and Club Sites. This role will be integral in coordinating operational activities and ensuring seamless execution. Reporting directly to the Senior Product Operations Manager, the successful candidate will play a pivotal role in optimizing digital product performance.
Responsibilities
- Support Product Operations projects across NFL.com, the NFL app, Club Sites, and other owned and operated digital platforms.
- Assist with operational readiness for new products, features, and seasonal initiatives by helping create and maintain runbooks, training materials, documentation, workflows, and escalation paths.
- Support digital content programming and site operations through approved administrative tools and content management systems.
- Assist with tracking project deliverables, open issues, launch readiness items, stakeholder updates, and post-launch follow-up
- Partner with Product Operations, Content Operations, Product Management, Engineering, and other cross-functional teams to support day-to-day digital platform operations.
- Help document business rules, operational processes, and support procedures to improve team readiness and consistency.
- Provide operational support for NFL-owned and operated digital platforms on NFL gamedays, preseason games, tentpole events, and other live event windows.
- Assist with live streaming operations across applicable platforms, including web, mobile web, mobile app, tablet, and CTV.
- Support live game and event monitoring by validating stream availability, content presentation, platform behavior, and user-facing experiences.
- Report, prioritize, and escalate issues in real time to minimize disruption during live events.
- Partner with Game Day Operations, Clubs, Engineering, Product, and Support teams to track issues through resolution.
- Assist with post-event documentation, issue recaps, and follow-up items to improve future event coverage.
Required Qualifications
- Rapid ability to learn new systems and programs.
- Strong problem-solving skills and a proactive attitude towards driving positive change.
- Excellent interpersonal, verbal, and written communication skills.
- Demonstrated ability to collaborate effectively with teams.
- Capacity to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Availability to work on all NFL Game Days, including Preseason, Regular Season, and Playoffs, in-office, as well as holidays such as Thanksgiving, Christmas Eve, Christmas, New Year's Eve, and New Year's.
- Sound knowledge of sports and digital sports products.
Preferred Qualifications
- Bachelor of Science or Arts degree in business, marketing, communications, computer science, or related field is preferred
- 1-3 years’ experience coordinating and supporting digital products in a sports entertainment, digital, media or related industry
- Prior experience with Live event support
- Prior experience with Content Management Systems (CMS)
- Prior experience in operational support of a web and mobile based applications
Other Key Attributes / Characteristics
- Ability to comprehend and document business rules effectively.
- Strong attention to detail and exceptional organizational skills.
- Avid interest and knowledge of NFL football.
Terms / Expected Hours of Work
- 40 hours per week
- Seasonal, 7-month role
- Must be flexible to work weekends (specifically Sundays in-season)
- Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in-office.
- Must be able to work on holidays (e.g. Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's).
- Required to work from Inglewood, CA office
Salary / Pay Range
This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.
Benefits Information
To learn more about our comprehensive benefits offerings, please visit: NFL BENEFITS
At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.
NO RELOCATION ASSISTANCE WILL BE PROVIDED.
The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.
WHO WE ARE:
NFL Core Values:
- Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
- Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
- Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
- Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.
NFL Leadership Attributes:
- Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
- Execute: We take action with precision, delivering results that drive our goals forward.
- Inspire: We motivate others through vision, energy, and a commitment to excellence.
- Live Our Values: We embody our core principles in every decision and action.
- Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
- Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact
WHO YOU ARE:
Talent Attributes: What we expect for our employees:
- Embody an enthusiastic, proactive can-do attitude
- Embrace grit, free from ego or entitlement
- Excel as a relationship builder, with the ability to influence
- Eager learner, driven by passion rather than just ambition
- Encompasses an incredible work ethic with an agile mindset
