Seasonal Retail Gearhead / Sales Associate - Part Time (Backcountry)

Job description

At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content. The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills. We are looking for a dynamic and enthusiastic **Seasonal Retail Gearhead (Sales Associate)** to join our retail team **for the holiday season (expected employment from November through February)**. The successful candidate will be responsible for providing exceptional customer service, generating sales, and helping customers find the right outdoor gear and apparel for their needs. **Holiday Availability:** Must be able to work two of the three major winter holidays (Thanksgiving/Black Friday, Christmas, New Year’s Eve/New Year’s Day). ### What you get to do every day: - Greet and assist customers with their purchases - Provide product information, advice, and recommendations to customers - Process sales transactions accurately and efficiently - Maintain a clean and organized store environment - Manage inventory levels and restock merchandise - Participate in company-wide promotions and marketing campaigns - Collaborate with the marketing and buying teams to ensure product offerings align with customer needs - Continuously strive to improve customer satisfaction and exceed sales targets - Develop and maintain knowledge of products, industry trends, and competitors - Specialized knowledge in skiing, snowboarding, biking, climbing, fly fishing, or other outdoor sport preferred - Outdoor industry and retail experience, nice to have - Perform other duties as assigned by the Store Manager and Assistant Store Manager ### What you bring to the role: - High school diploma or equivalent required; some college coursework preferred - Previous retail sales experience preferred - Excellent communication and customer service skills - Strong attention to detail and organizational skills - Ability to work in a fast-paced, team-oriented environment - **Flexibility to work weekends, holidays, and evenings — especially during the November through February seasonal period** - Basic computer skills and proficiency in Microsoft Office and point-of-sale systems - Passion for outdoor activities and knowledge of outdoor gear and apparel ### Physical Requirements: - Ability to communicate verbally and work cooperatively with associates and customers - Ability to remain standing for up to 5 hours at a time - Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor - Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor - Ability to lift and/or move merchandise weighing up to 50 lbs. - Ability to ascend/descend ladders to retrieve and/or move merchandise - Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work - Must have a flexible schedule, including availability for nights, weekends, and holidays - Regular and predictable attendance