Title: Scheduler Location: Lower Sackville, NS Address: 9-11 Glendale Avenue, Lower Sackville NS B4P 3C2Designation: Onsite (5 days/week)Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated team’s professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. This role will schedule service calls and route service technicians to fulfil customer orders and services, with the main focus to maintain the work schedules for field technicians and assure that all customer commitments are met. Ensure that tasks are completed in an effective and timely manner at the highest quality. Provide World Class customer service.Responsibilities: Provide timely and professional responses to both customer and technician inquiries, both inbound and outbound. Communicate directly with technicians to adjust assignments, add or remove locations, and reassign routes as needed. Offer logistical support to technicians and maintain effective communication with colleagues and customers. Confirm, schedule, and reschedule customer services. Handle difficult customer issues promptly and professionally, ensuring they are resolved and communicated accurately. Regularly communicate with Operations Managers, Branch Managers, and the Regional Manager to share information and address technician concerns, aiding in informed decision-making. Escalate significant business or technical issues to management and assist with communication across other departments. Maintain a positive and friendly attitude with the service team, promoting positive interactions between service, technician, and office teams at all times. Requirements1+ years experience with customer service and able to effectively manage multiple tasks concurrentlyDispatch or scheduling of field technicians experience is a plusIntermediate proficiency with MS Office (Outlook, Word, Excel, PowerPoint).Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, CalendarsAble to learn and use multiple computer systemsStrong analytical skills and attention to detailAble to multitask under pressure in a fast-paced environmentPrioritize work with little direct supervisionStrong communication (verbal and written)Able to exercise tact and diplomacy when dealing with others Strong work ethic, punctual and maintain a professional demeanorAbility to work in office: Monday to Friday. 1 Vacancy Salary $18.50-$19.50/Hr.AI technology may be used in selecting candidates for interviews. Rentokil Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.
Title: Scheduler
Location: Lower Sackville, NS
Address: 9-11 Glendale Avenue, Lower Sackville NS B4P 3C2
Designation: Onsite (5 days/week)
Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated team’s professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.
This role will schedule service calls and route service technicians to fulfil customer orders and services, with the main focus to maintain the work schedules for field technicians and assure that all customer commitments are met. Ensure that tasks are completed in an effective and timely manner at the highest quality. Provide World Class customer service.
Responsibilities:
- Provide timely and professional responses to both customer and technician inquiries, both inbound and outbound.
- Communicate directly with technicians to adjust assignments, add or remove locations, and reassign routes as needed.
- Offer logistical support to technicians and maintain effective communication with colleagues and customers.
- Confirm, schedule, and reschedule customer services.
- Handle difficult customer issues promptly and professionally, ensuring they are resolved and communicated accurately.
- Regularly communicate with Operations Managers, Branch Managers, and the Regional Manager to share information and address technician concerns, aiding in informed decision-making.
- Escalate significant business or technical issues to management and assist with communication across other departments.
- Maintain a positive and friendly attitude with the service team, promoting positive interactions between service, technician, and office teams at all times.
Requirements
- 1+ years experience with customer service and able to effectively manage multiple tasks concurrently
- Dispatch or scheduling of field technicians experience is a plus
- Intermediate proficiency with MS Office (Outlook, Word, Excel, PowerPoint).
- Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
- Able to learn and use multiple computer systems
- Strong analytical skills and attention to detail
- Able to multitask under pressure in a fast-paced environment
- Prioritize work with little direct supervision
- Strong communication (verbal and written)
- Able to exercise tact and diplomacy when dealing with others
- Strong work ethic, punctual and maintain a professional demeanor
- Ability to work in office: Monday to Friday.
1 Vacancy
Salary $18.50-$19.50/Hr.
AI technology may be used in selecting candidates for interviews. Rentokil Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.
Rentokil Initial provides services that protect people and enhance lives.We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.Does this sound like the company for you? Have a look at our vacancies below!
Rentokil Initial provides services that protect people and enhance lives.
We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.
We are always looking for hardworking, energetic and enthusiastic individuals to join our business. We're a very welcoming company, many of our colleagues see each other as their family!
Our main brands are Rentokil, Initial and Ambius who provide services including pest control, washroom solutions, specialist hygiene, medical waste disposal, property care and also interior/exterior landscaping for companies within any industry.
We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific.
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.
Does this sound like the company for you? Have a look at our vacancies below!
