Seasonal Store Advisor, Chicago

Job description

#### **In short:** *As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.* *Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.* ### #### **Your Mission:** - Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty - Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey - Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning - Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together #### **Your Story:** - You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority - You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes - You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures - You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions - You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation - Ability to work night shifts, weekends and some holidays ### **Your Team** *Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.*