Security and Safety Manager

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: About the role As Security and Safety Manager, you will lead the Security and Safety function of The Park Gstaad, A Four Seasons Hotel, ensuring the safety and security of our guests, employees, assets and property. Reporting to the General Manager, you will take ownership of the hotel’s day-to-day security operation, risk management, emergency preparedness and crisis response. As a Department Head, you will establish a proactive and service-oriented security culture across the hotel, combining sound judgement, discretion and operational expertise with the warmth and care that define Four Seasons. This is a permanent, full-year position , joining our pre-opening team in March 2027 ahead of the hotel’s Summer 2027 opening. What you will do Lead all security and safety activities across the hotel, protecting guests, employees, assets and the property Lead, develop and supervise the Security team and coordinate external security providers where applicable Oversee physical security systems and procedures, including access control, CCTV, alarms, key security, patrols and incident management Conduct risk assessments and investigations and ensure appropriate reporting, follow-up and preventive measures Lead the hotel’s security emergency preparedness and crisis management activities, including procedures, drills and employee training Coordinate security planning for VIP stays, special events and other higher-risk activities Maintain strong relationships with local police, fire and emergency services and work closely with hotel leadership and relevant Four Seasons security resources Lead security readiness for the hotel opening and continuously develop the property’s security standards and practices What you bring A degree, diploma or recognised professional qualification in Security Management, Risk Management, Hospitality Management or a related field is preferred Minimum five years of progressive experience in security, safety or risk management, including previous leadership responsibility, ideally within luxury hospitality or another high-service environment Demonstrated experience in physical security, incident management, investigations, emergency preparedness and crisis response Strong knowledge of access control, CCTV, alarm and other physical security systems Excellent judgement, discretion and problem-solving skills, with confidence handling sensitive and high-pressure situations Strong communication, reporting and training skills; experience working with law enforcement, emergency services and external security providers Fluent English and German and/or French; additional languages are advantageous Valid driving licence; First Aid/CPR, Health & Safety, fire safety or recognised security certifications are advantageous In accordance with Swiss employment regulations, only candidates holding Swiss or EU/EFTA citizenship, or a valid Swiss work authorization, can be considered for this position What we offer Competitive compensation and benefits Complimentary meals during working shifts Employee accommodation subject to availability and applicable conditions Four Seasons employee benefits, including preferential rates at Four Seasons hotels and resorts worldwide Learning, development and international career opportunities within Four Seasons Access to the Four Seasons travel benefit after six months of service