Security Attendant

Job description

Hang Lung Group Limited (SEHK stock code: 00010) has been engaged in real estate development since 1960. Through its subsidiary Hang Lung Properties Limited (SEHK stock code: 00101), the Group manages a portfolio of over 3.5 million square meters of retail, office, residential, and hotel properties across Hong Kong and the Chinese Mainland. The Group’s diverse portfolio in Hong Kong includes office towers and malls in prime districts, as well as luxury residential developments in prestigious areas. In the Mainland, under the signature “66” brand, the Company’s mixed-use and retail developments are regarded as premium landmarks, strategically located in the hearts of key cities of Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, Wuhan, and Hangzhou. Our people are the precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team. Integrity, Sustainability, Excellence, and Openness are at the heart of who we are. If you share these values, you could be the talent we are looking for. Join us and grow with us. Responsibilities: Understand and comply with company standards, policies, and work requirements. Perform security duties within the assigned area under the guidance of supervisors to ensure the safety of property, merchandise, assets, as well as Guests, Tenants, and staff. Strive to deliver high-quality security services to Guests and Tenants; Monitor on-site security conditions within the assigned area to prevent and deter criminal activities. Provide timely assistance to Guests and Tenants, and continuously maintain a high standard of security service. Report any incident or abnormal situation immediately to supervisors for prompt follow-up; Be fully familiar with all operational procedures and take appropriate actions according to established protocols during emergencies, ensuring Guests and Tenants receive immediate support and assistance; Accurately record, report, and follow up on all security-related incidents in a timely and proper manner; Report, coordinate, follow up, and handle maintenance requests and violations. Work closely with frontline colleagues from other departments within the Property Management Services team to ensure maintenance issues are resolved smoothly, minimizing inconvenience and impact on Guests and Tenants; Proactively establish and maintain positive relationships with Guests and Tenants. Handle customer complaints professionally and collaborate with other departments when necessary to resolve issues efficiently. Actively listen to feedback, record incidents, and ensure proper follow-up actions are taken; Participate in crowd management operations, emergency response drills, and related activities, ensuring full familiarity with relevant procedures; Take part in training programs to enhance knowledge of service standards and daily operational procedures; Perform duties properly at designated security posts, maintaining order while providing high-quality security services and support to Guests and Tenants. Maintain professionalism at all times and work collaboratively with colleagues from other departments to create a safe and comfortable environment; Stay informed of the latest operational updates of the property to execute duties efficiently. Proactively seek guidance from supervisors when issues arise and work together to resolve problems; Perform any other duties or tasks assigned by supervisors. Requirements: Minimum 1 year of relevant work experience in hotels, large shopping malls, office buildings, high-end clubs, or department stores; Possession of a Level 4 Fire Facilities Operator Certificate ( 消防设施操作员四级证书 ); Solid knowledge of security services and fire safety procedures; Strong emergency handling skills, adaptability, and a positive mindset; Clear understanding of high-quality service standards; High level of alertness, strong observation skills, and a strong sense of teamwork; Positive, enthusiastic work attitude with good personal integrity and professionalism； Embracing our values of integrity, sustainability, excellence and openness. We are an equal opportunity employer and are committed to fostering a diverse workforce and an inclusive workplace where employees are treated with respect. We welcome applications from all qualified candidates regardless of race, ethnicity, color, gender, age, religion, disability, marital status, or any other characteristic protected by Hong Kong law. If you have specific needs that require reasonable accommodation during the recruitment process, please let us know. Personal Information Collection Statement (For recruitment purposes) Information collected by Hang Lung Properties Limited and/or its associated companies will be treated in strict confidence and will be used exclusively for recruitment and other employment-related purposes. Information collected may be disclosed to such person or organization for the purpose of verifying the accuracy of the information provided by the applicant. The provision of true, complete and accurate information required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of your application. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their personal data will typically be destroyed within 12 months after rejection of the application. Applicant has the right to request access to and correction of your personal data in writing to “Data Protection Officer of Hang Lung Properties Limited” at 28/F, Standard Chartered Bank Building, 4 Des Voeux Road Central, Hong Kong. For further information, please refer to Hang Lung Properties Limited’s Privacy Statement at .