Security & Matchday Staffing Coordinator

Job description

Department: Security and Matchday Hours of Work: 35 hours per week with flexibility to work matchdays (including evenings and weekends) Contract Type: Permanent Salary: £37,500 per annum Location: Villa Park Closing Date: Sunday 13 September 2026 The Department Aston Villa Football Club has established itself as a Premier League, Europe League and Women’s Super League Club with Villa Park hosting world class talent. The Club has made great progress on and off the pitch in recent seasons and have commenced work on a bold regeneration project at Villa Park that will build on our heritage, positioning us as a leading entertainment destination 365 days a year. To continue this growth, we are looking to grow our team to collaboratively maintain a secure and welcoming environment. The Club’s Security and Matchday Safety Department are vital to the Club in ensuring that our people and premises are safe and protected. We provide exceptional service across all Club sites, and the department is now expanding to ensure we can continue to deliver excellence and keeping the Club running smoothly with confidence. The Role You will play a pivotal part in the safe and successful delivery of matchdays, major events, and daily stadium operations. As a key member of the Security and Matchday Safety team, you will be at the centre of co-ordinating workforce planning, staffing operations, financial administration, accreditation processes, and resource management. Working closely with colleagues across the Club and external staffing providers, you will help ensure that every event is supported by the right people, in the right place, at the right time, contributing directly to an outstanding operational experience for supporters, visitors, and stakeholders. You will oversee the accreditation processes, support recruitment and onboarding activities, co-ordinate training compliance and manage the department's uniforms, PPE, radios and operational equipment. Ensuring staff are appropriately trained, accredited and equipped will be essential to maintaining operational readiness and delivering a safe and seamless experience for colleagues, supporters and visitors. You will help embed a culture of knowledge sharing and continuous improvement, ensuring that critical systems, procedures and operational expertise are documented, understood and supported across the wider team. For further information about the Role, please see the Role Profile. The Person You will have proven experience in staffing coordination, workforce planning, operations administration or a similar role. You must be a highly organised and proactive individual who thrives in a fast-paced operational environment and takes pride in delivering exceptional standards of administration, co-ordination and customer service. You will be confident working with data, systems and reports, using your analytical skills to identify trends, monitor performance and support informed decision-making. You will need to be able to maintain accurate records, manage complex schedules and oversee a range of administrative and financial processes efficiently and professionally. Excellent communication and relationship-building skills are key to success in this role. You will be comfortable working with colleagues at all levels, external suppliers and a diverse workforce, acting as a reliable point of contact and building positive working relationships across the department. You must be able to work flexible hours as required, including matchdays, evenings, weekends and stadium events and have the ability to travel between our Club Sites – particularly Bodymoor Heath Training Ground and Villa Park. Why Join Us? There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us! See our Staff Benefits booklet to find out more. As part of your application, you will be asked to: 1. Upload your CV 2. Answer the following question: a) Please outline your key skills, qualities and experience which make you the ideal candidate for this role (400 words maximum) Right to Close Vacancy Posting Early The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received. Equality Statement Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief. Safeguarding Statement Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding