Security Officer

Job description

ABOUT WILSON: As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day. Our vision is to be the most trusted provider of integrated Security Solutions and our purpose, is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in. Wilson Security’s journey towards a more sustainable and responsible future is bought to life through our core values of Care, Innovation, Accountability, and Integrity as well as the principles of ESG excellence. ABOUT THE ROLE: Location: Various locations across Sydney, NSW Full Time & Casual Opportunities available Weekday and weekend shifts available 8 - 12 hour shifts available SSIA Level 3-5 Australian Citizen NV1 Clearance required Wilson Security is expanding in the NSW securing additional contracts that strengthen our presence in the region. This growth has created new roles within our team, focused on enhancing response and support capabilities for our existing teams and clients. These positions are crucial to our success in the region and will be supported by our Operations Team and Duty Managers. They offer the opportunity to work in response roles, handling events such as protests and emergency management, with training across multiple locations and a variety of positions. DUTIES & RESPONSIBILITIES: Providing strong Customer Service solutions to visitors, contractors & client Proactively monitoring CCTV and Access Control Systems Alarm monitoring and response Conducting building patrols to actively report and mitigate security & safety risk Identifying and reporting hazards and building faults for rectification Providing support to tenants and Facilities Managing contractors and deliveries through dock management Responding to emergency situations Contractor management duties Ad-hoc duties SKILLS AND EXPERIENCE: Strong customer service skills and the ability to maintain resilience within a fast-paced environment Intermediate computer skills Excellent interpersonal and verbal/written communication skills Positive attitude Must possess a professional presentation Strong interpersonal and problem-solving abilities Highly responsible and reliable Ability to work well under pressure in a fast-paced environment Ability to work a rotating roster with 24/7 availability Experience using Fire (FIP & EWIS) and Security Systems (CCTV, Access, Control) will be highly regarded WHO WE ARE LOOKING FOR: Strong Customer Service Skills Australian Citizen Demonstrated ability to prepare and write reports Demonstrated ability in the use of Computers and Security related systems (Access Control, CCTV, Microsoft Programmes) Valid NSW Drivers licence Valid NSW Security Licence Current First Aid & CPR Certificate NV1 Clearance is required Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs. Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company. We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards. Master Licence 410462152