Security Operations Coordinator

Job description

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts. Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: Integrity – Collaboration - Relationships – Excellence – Creativity - Results Join Us, Concentric - "Your World Secured" We are currently looking to hire a **Security Operations Coordinator** to join our Corporate team! ***\*This role requires candidates to be based in the Central or Eastern time zone.*** **JOB DESCRIPTION** The Security Operations Coordinator manages client and vendor interactions to support physical security needs. The Security Operations Coordinator will maintain regular communications with client teams, advising the client’s security strategy and facilitating the execution of tasks of varying scales to meet client needs. The Security Operations Coordinator will also oversee vendor relationships, providing specific instructions on the completion of a task. As the primary point of contact for both clients and vendors, the Security Operations Coordinator will be responsible for maintaining professional and efficient communications with all stakeholders. The Security Operations Coordinator will be responsible for the oversight of all tasks, assisting the client in making intelligent and comprehensive decisions regarding their security posture. **RESPONSIBILITIES** - Manage organization, client, and vendor relationships as identified and specified by the Director of Security Operations. - Serve as the primary point of contact to oversee Concentric’s suite of physical security services for all client portfolios assigned to the coordinator (15-20 regular clients, other clients as assigned). Develop standard operating procedures and profiles for all assigned clients. - Assess the security implications and needs of client requests, and advise appropriate security solutions given the parameters of known client preferences, history of engagement with the client, and the security environment of each task. - Coordinate with Concentric’s internal teams to ensure all functions required by clients are met. Liaise with internal teams to develop Concentric’s overall strategy for each client. - Receive client feedback directly and incorporate changes to Concentric client portfolios. - Serve as the primary point of contact for regular and ad hoc tasks initiated by assigned clients (typically, 5-10 tasks per week). - Assess the feasibility of client requests given the vision, mission, and values of Concentric. - Make informed decisions about vendor and client rates. - Maintain responsibility for: vendor engagement, facilitation of pre-employment screening, facilitation of onboarding paperwork, and management of vendor relationships in the long term. - Manage staff/vendor assignments and scheduling for each task. - Oversee GSOC response and engagement with assigned tasks and clients. - Provide regular and timely updates to the client during the duration of tasks. - Maintain 24/7 on-call availability to serve as the primary point of contact for emergency response and crisis intervention/mitigation for GSOC, assigned clients, vendors, and tasks. The coordinator will also be responsible for assessing the need for senior leadership team intervention. - Administer all administrative functions related to the oversight of past, present, and future tasks, including: - Perform invoice review and reconciliation of all expenses related to all assigned tasks in support of Concentric’s AP/AR functions. - Manage Concentric credit card and reconciliation (in Concur) of expenses incurred by day-to-day tasks. - Edit reports submitted by staff and vendors, and present to clients. - Compose proposals and estimates for new client services. - Travel on behalf of Concentric to represent the company in client meetings, industry conventions, and business development opportunities. - This position requires up to 10% travel. **REQUIRED QUALIFICATIONS:** - Bachelor's degree in security, project management, business administration, or related degrees. - 2+ years working in a client-focused work environment. - Must be able to legally work in the country where this position is located without visa sponsorship. **PREFERRED QUALIFICATIONS** - Master’s degree in security, project management, business administration, or related degrees. **COMPENSATION & BENEFITS** - The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents. - Concentric also offers an HSA employer contribution - Medical FSA - Employer-paid insurance: life, STD, LTD, and AD&D - 401k including employer match & immediate vesting - 11 paid holidays - Paid leave (vacation, sick, parental) - Annual Health & Wellness Benefit - Pet Insurance - National discount employee program - Employee Assistance Program for personal needs - Credentity Protection - Eclipse Digital Protection by Concentric - Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate. - Dedicated Security and Intelligence Training Programs for Professional Development - Coaching and Mentoring Opportunities Washington, DC Pay Range $75,000—$80,000 USD Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.