Security Supervisor

POSITION PURPOSE As our Overnight Safety & Security Supervisor, you will support our Security Manager in enhancing the safety and security of our property, improving team performance, and ensuring consistent oversight of the department’s overnight operations. You will lead nightly safety and security operations, ensure compliance with established protocols, and serve as a vital leader within the department. ESSENTIAL FUNCTIONS Responsible for providing service within Fairmont & Leading Quality Assurance (LQA) standards. Areas of responsibility will include and are not limited to the following: Lead the Overnight Safety and Security team, ensuring uninterrupted safety and security operations and aligning efforts with departmental objectives, safety protocols and company policies Conduct routine patrols to maintain a safe environment for guests, employees, and property assets. Monitor and address safety hazards, security risks, and unauthorized activities. Assist the Night Manager during emergency situations by conducting drills and managing real-time incidents. Respond to incidents promptly and oversee the coordination of emergency responses, acting as the point of contact Administer first aid/CPR when necessary and coordinate with emergency medical services. Provide guidance to guests and employees during emergencies, ensuring safety and order. Oversee and monitor CCTV, alarm systems, and secure access points to maintain comprehensive surveillance. Conduct and document key control audits while safeguarding sensitive information. Ensure compliance with local and corporate safety regulations, including fire safety standards and liquor laws. Assist with scheduling and labor management Investigate safety and security incidents involving guests or employees, including collecting information, documenting findings, and producing detailed, confidential reports. Maintain consistent documentation of incidents, audits, and patrols and ensure a seamless handover to relevant parties. Manage disturbances and resolve conflicts in accordance with company policies. Address guest complaints with professionalism and issue trespass notices when appropriate. Train, coach, and mentor team members to enhance performance and build capacity. Facilitate regular team meetings to review safety protocols, operational updates, and department goals Address guest service needs promptly while prioritizing safety and security. Foster positive relationships with team members and other departments to ensure collaboration in problem-solving. Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests. Focus attention on guest needs, remaining calm and courteous at all times. Promote and enforce health and safety awareness and emergency procedures. Follow hotel and departmental policies, procedures and service standards. Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings. Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations. Check with manager before leaving shift. Bring any concerns to the attention of the Manager On Duty. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the English language. Requires strong communication skills, both verbal and written. Must be able to read and write to facilitate the communication process. Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally. Must possess basic computational ability. Must possess strong computer skills, including, but not limited to, Microsoft Word, Excel, and Outlook. Must be able to multi-task and be detail-oriented in a fast paced, high volume environment. Strong knowledge of various aspects of safety & security, including but not limited to emergency response dispatch and security equipment Basic knowledge of various regulations, including but not limited to OSHA, DLNR, fire code and liquor laws Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments. Maintain a professional working environment and attitude with the ability to develop strong relationships and foster cooperation Maintain a high level of integrity and maintain confidential information Physical Demands Frequency Key: Rare: up to 1 hour, Occasional: 1-3 hours, Frequent: 3-6 hours, Constant: 6-8 hours. Physical Activity Frequency Sitting Frequent Standing Frequent Walking, climbing stairs Frequent Crouching/Bending/Stooping/Kneeling Occasional Reaching Occasional Lifting/Carrying (30 lbs.) Occasional Pushing/Pulling (100 lbs.) Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Must have manual dexterity to be able to operate all necessary equipment. Work tasks are performed both indoors and outdoors. Indoor temperature is moderate and controlled by hotel environmental systems. Outdoor conditions will vary throughout the year. QUALIFICATION STANDARDS Education High School diploma or equivalent or vocational training ‘ Bachelor’s Degree in Criminology, Criminal Justice, Emergency Management or related field is an asset Certifications in Security or Law Enforcement related fields is an asset Experience Minimum 2 years of experience in Facility/Workplace security Minimum of 2 years’ supervisory experience preferred Experience in Security in a resort atmosphere is an asset Licenses or Certificates State of Hawaii Guard Card Valid Drivers License and clean drivers abstract. CPR/AED/First Aid Certification Maui County Liquor Card All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Join our ‘ohana today : Visit our website to learn more about living and working for Fairmont Hawai’i. Why work for Accor? You can discover a world where life pulses with passion!​ Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality. Hospitality is a work of heart! #fairmontcareers #alwayskealani Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha. From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love! Hourly Wage $31.59 What is in it for you: Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees Flexible spending account (FSA) 401(k) retirement savings plan and matching program Paid Vacation, holidays, personal and sick days Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary) Wellness Offerings Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Employee Activities