Security Supervisor (STARS Lead)

Job description

The STARS Lead Officer (SLO) is responsible for the efficient delivery of daily front of house operations and programs that enhance the security service and customer experience for the Client. The SLO must be comfortable working in a highly complex, fast paced, and collaborative culture. Training and guiding the front of house security team, the SLO verifies compliance with security procedures and policies, tracks audit readiness, and provides direction to ensure customer service requirements are met or exceeded. Reporting to the Dublin Security Team Leaders (STL) the SLO works directly with colleagues, management, clients, and other vendors to ensure accurate and timely delivery of services. ESSENTIAL FUNCTIONS Ensures all team members are fluent with policies and procedures and that these are followed. Checks daily with the team members to ensure they are suitably attired for duties (i.e., uniform) and have all tools required to perform their tasks (i.e., equipment, instructions etc.) Ensures all team members have received appropriate and comprehensive training, identifies training gaps and plans additional training. Under STLs’ supervision, delegates tasks and ensures all team members comply with given instructions to full and satisfactorily completion. Ensures all incidents are responded to and reported. Ensures that all equipment is managed, used, monitored and reports defective in line with policies / procedures. Provides ad-hoc guidance and support to all team members. Provides initial response and acts upon incidents / complaints / concerns / matters / faults related to the security services provided and safety of assets and escalates any issues to management in a timely manner. Assists in the production and implementation of plans related to service delivery. Demonstrates the core brand values and culture of both Securitas and the Client, promoting a positive image of our Client and Securitas at all times. Ensures site documentation explaining site related duties and procedures are available at all times and officially acknowledged (i.e., by a signature). On a regular basis, develops, reviews, maintains and updates security related documents and files related to the site. These would include but are not limited to: procedures, manuals, instructions, checklists, registry, logs. Provides administrative support to management and all team members (i.e., compile reports, meeting minutes). Ensures all information is recorded, filed accordingly and resolved (i.e., daily activity reports, training records, incident reports, maintenance tickets, etc). Attends relevant meetings to ensure all communications and objectives are understood and met in a timely manner. Takes responsibility for actions and can works under own direction if required. Supports decision-making process with accurate information as and when required. Engages in upskilling of team members where applicable. Assists the management team with any ad-hoc requests. MINIMUM HIRING STANDARDS Takes the initiative and leads by example within the team. Encourages participation from others within the team, acknowledges team member’s individual successes. Maintains a helpful, interested and courteous approach to team members, Client’s staff and the public. Great understanding of the importance of front of house duties. Great interpersonal skills. Calm professional manner. Very good command of English language, both spoken and written. Good computer skills. Must be comfortable with the use of Microsoft Office products. Show flexibility in relation to the hours of work in case of emergency situations or last-minute deadlines. EDUCATION/EXPERIENCE Required: high school or higher form of education graduate. Educational exceptions may be considered based on professional experience. Required: minimum five years’ experience of a front facing / customer service /corporate security, military, or law enforcement position providing a clear understanding of all day-to-day activities that surround the front of house operation in a corporate setting. Desired: completed Securitas STARS front of house training. Desired: three years’ experience of documented supervisory experience in one or more of security operations, service planning, service development or related operational fields. Desired: experience with responding to security related audits. COMPETENCIES (as demonstrated through experience, training, and/or testing) Very good oral and written communication skills required for preparing clear, concise, and grammatically correct materials and communicating information effectively to others. Ability to maintain professional composure when dealing with unusual and stressful circumstances. Strong customer service and service delivery orientation. Ability to interact effectively at various social levels and across diverse cultures. Action oriented with a passion for getting things done quickly, efficiently, and properly. Strong cross-group collaboration and relationship skills displayed whilst working with multiple teams and employees, clients, guests and vendors of all levels. Professional demeanor and excellent ability to contribute independently to security teams front of house presence and reputation. Ability to familiarise themselves quickly with key stake holders and high-level clients and meeting their needs, sometimes with little to no notice. WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, working conditions of the job include: Able to work without direct supervision. Maintains composure when dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. Seeing, hearing, speaking, and writing clearly to communicate with employees and clients, observe and report incidents, and direct others. Able to handle multiple tasks concurrently. Occasionally reaching with hands and arms, stooping, kneeling, crouching, and crawling. Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. Depending on the assignment, may be exposed to inclement weather, or be required to work in environments that require the use of protective gear and devices. Able to maintain awareness of personal safety and safety of others in a variety of situations and conditions, and coach others to do so. May be exposed to or required to handle sensitive and confidential information. Occasionally may be required to perform stressful and physical activity. Required to work long hours without advance notice or significant breaks as needed. Able to adjust schedule and working hours necessary to meet operational needs. At Securitas, we believe in rewarding our people for their hard work. We offer a range of great benefits designed to support our people and their families. These comprehensive benefits include discounted health care scheme, company pension, bike to work scheme, access to hundreds of discounts from well-known brands and retailers, access to hundreds of high-quality online education courses from some of the world’s leading learning institutions, ways to save for the future, and other resources to improve health and well-being. Benefits: Substantial Maternity Leave top up payment Full-time 36 hours a week contract of employment with the ability to work up to 48 hours per week 24 hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting our employees in a number of areas. Employer Contribution Pension Scheme from the day you join the Company Progression, training and development opportunities Christmas Savings Scheme Discounted Private Healthcare Scheme (Cash back on everyday medical costs, such as dental check-ups, optical, GP and Emergency Department visits.) Internal recognition schemes Bicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories) Group Scheme (Access to hundreds of discounts from well-known brands and retailers, as well as access to hundreds of high-quality online education courses from some of the world’s leading learning institutions.) Employee Refer a friend incentives Life Assurance equal to one year’s basic pay as per Employment Regulation Order (ERO) Overtime as per the ERO Sick Pay Scheme as per ERO SIPTU Representation Rights 47,000 EURO Per Annum Securitas is an equal opportunities Employer P.S.A. Licence Number : 00352 Are you ready to be a trusted presence in a dynamic and vital environment? At Securitas, our mission goes beyond securing premises — we protect people, property, and peace of mind. As a Stars Lead Officer , you’ll be instrumental in maintaining a safe, professional, and welcoming atmosphere for clients, employees, and visitors. This role offers the chance to work with a prestigious client. 📍 Dublin, Ireland 🕒 Monday - Friday - Salaried Position - Day shift 💰 €47,000 per annum Why Join Us? Be part of a company that lives by its values: Integrity , Vigilance , and Helpfulness Career development opportunities and industry-recognised training A supportive team environment Competitive salary and benefits package Make a meaningful impact every day Join Securitas and help us “See a Different World.” Apply now and become a key player in delivering safety and peace of mind.