Security Systems Field and Service Engineer

Job description

**Digi Security Systems** is an industry leader in the design, installation and support of custom video surveillance, electronic access control, and intrusion detection solutions for public and private partners. We've built our reputation on innovation and reliable service, and we're known as the industry's experts. **Position Overview** We are seeking an **experienced** Field and Service Engineer to join our operations in the **Houston, TX**area. This person will be responsible for performing the most skilled security technician work in the service, troubleshooting, alternation and programming of all security related systems. Field Engineers, also known as Elite Resource Technicians at Digi, are service providers who support Digi's internal and external operations by providing custom programming, training, and technical advisement. This individual must have a **expert** background in installing and servicing Access Control, CCTV, and Burglar/Intrusion Alarm Systems and **at least seven (7) years of experience** working in the commercial security systems field. **Main Responsibilities:** - **Service:**Responsible for the professional service of access control, CCTV, and burglar/intrusion alarm systems. - **Programming:**Ensures project systems are programmed to the highest standard and organized to work well for the client. Often includes customized programming to meet specific Partner needs. - **Networking:** Complete high level integration and programming of systems, using both networks and servers. - **Quality Control**: Complete internal audits of Digi's projects, and ensures that highest standard of installation is upheld. Write course content and provide technical expertise for Digi's internal learning and development initiatives. - **Leadership:**Provide on-the-job training and mentoring on-site to technicians on their team. Collaborate with other Elite Resources to create standard operating procedures, work exemplars, and training sessions. - **Communication:**Respectfully communicates with all local Partner and internal staff on daily progress and all necessary information on any service call or project. - **Documentation:**Completes project close out documentation, including as-built drawings, head end and installation quality pictures. Documents installation quality and completes all required close out documents. **Benefits:** - 2 weeks vacation accrual rate and PTO rate - 3 weeks vacation accrual rate after first year of employment - 7 company-wide paid holidays throughout the year - On-call bonuses - 401k plan w/corporate matching structure - Full health benefits offered - medical, dental and vision - Included life insurance, additional available for purchase - Accident/critical illness insurance available for purchase - Full set of Hilti tools - All hand tools and consumables paid for by company - Required training/licensing paid for by company - Voluntary professional development opportunities - Company laptop, company phone, uniforms and gear - Company vehicle or personal vehicle allowance - Yearly stipend for steel-toed boots and work pants - Great opportunities for bonus pay **Physical Requirements:** - Ability to lift/move equipment and tools weighing up to 50 lbs. - Ability to work from ladders or man lifts at extended heights. - Must be able to differentiate colors. - Must be comfortable standing for long periods of time and complete overhead work for long periods of time. - Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards. *Disclaimer: This job description is not all encompassing of job responsibilities and is not in any way a binding document. It does not affect the at will nature of employment at Digi Security Systems.*