Seller Support Specialist

Job description

ABOUT MOTORWAY Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. And here's where you come in We're looking for talented folks to join our Customer Experience team – the heart and soul of Motorway. As a Customer Experience Specialist, you'll be the friendly voice and expert guide for our customers, making sure they have a smooth and enjoyable journey with us. What makes us different We're not your typical call centre. No rigid scripts or endless queues here. We're using tech to shake up the car industry. We're empowering buyers and sellers to get the best deals. And we're building a team of passionate people who are excited to be part of something truly innovative. Here's what that means for you: - Impactful Work: You're not just answering calls; you're guiding customers through our cutting-edge online platform, using your skills to solve real problems and make their car selling experience amazing. - AI-Powered Technology: We use the latest AI tools, so you can give customers a seamless and efficient experience. Say goodbye to clunky systems! Tangible Results: Every day, you'll directly help people navigate the car selling process, making sure they get the best deal and avoid the stress of traditional methods. What you'll be doing - Building genuine connections: Chatting with car sellers and dealers, answering their questions, and building trust. - Finding creative solutions: Using your initiative and problem-solving skills to tackle any challenges. - Mastering our systems: Becoming a whiz with our CRM systems, ensuring data accuracy and efficiency. - Putting customers first: Always championing the customer and looking for ways to make their experience even better. About you - You genuinely enjoy helping people and have a knack for building rapport. - You're a natural communicator, whether it's on the phone, via email, or through chat. - You're detail-oriented and take pride in your work. - You're a quick learner and enjoy solving problems. - You thrive in a collaborative environment. We offer a fantastic range of benefits to help you thrive - £26,000 starting salary plus commission - Great work-life balance with standard shifts from 8:45am to 5:30pm - Sea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going! - Flexibility to work from home 1 day per week to help nail that work life balance - Stock options so you can share in Motorway’s growth and future success - Pension scheme to plan for your future with our provider NEST - Opt-in comprehensive health insurance through BUPA including fitness discounts - Cycle to work scheme - save big ££ on a new bike and accessories - One paid volunteering day a year for you to use as you wish - Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave and workplace nursery scheme ... and much more! Our interview process - Initial Call (30 mins): A casual chat to discuss your experience and learn more about Motorway. - Final Interview (60 mins): Meet the team, get a feel for the role, and participate in a skills-based assessment, which may include a role-playing exercise. We'll get back to you within a week business days of each interview stage. You can chat with a talent partner throughout the process if you have any questions or need anything at all. BENEFITS We've got your back, in life's biggest moments and the everyday ones too. - Competitive salary - Equity scheme - we all share in Motorway's success - 25 days holiday - Sea-front office with bi-weekly massages and free snacks - Private medical insurance via BUPA - Life assurance - Pension scheme (we contribute 5%) - Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption) - 24/7 Employee Assistance Programme - EV leasing scheme - Cycle to work scheme - Nursery salary sacrifice scheme - 1 paid volunteering day a year