Seller Support Specialist (FTC)
takealotgroup
Capetown
Posted Aug 5, 2026
- Other
- Takealot Group Customer Service and Insights
Job description
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| , a leading South African online retailer, is looking for a highly talented **Seller Support Specialist** - **FTC** to join our team in Cape Town. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great. **This role reports to a Seller Support Team Leader and is a unique opportunity to work in a high-performance B2B start-up environment.** **Your responsibilities will include:** - Address and escalate Marketplace seller & customer queries via tickets & phone calls. - Engage with internal Takealot stakeholders to resolve Marketplace queries. - Assist with ad-hoc data capturing and admin tasks as required. - Provide ideas to drive process & system improvement across Takealot Marketplace. **Skills required:** - Customer Obsessed. - Pragmatic & Organised. - Strong prioritization and time management skills. - Excellent verbal and written communication skills. - Great interpersonal skills and strong team player. - Stakeholder management is a plus! **Attributes required:** - Thinks like an owner. - Solutions-oriented - you have a can-do attitude and high energy. - Curious, a love for problem-solving, learning and the ability to think on your feet. - Comfortable in a start-up environment – fast-paced, dynamic, with many uncertainties! - Analytical mindset. You can use data to inform decisions if required. **Qualifications & Experience required:** - Senior Certificate or Higher. - Minimum 3 years experience in a customer service role. - Excel, SQL, and Zendesk experience (advantageous). - Experience in an e-commerce, start-up, tech or platform environment (advantageous). |
| **The Environment**: - employees are entrepreneurial and dynamic, smart, customer-centric, and fun and have the shared ambition of being the leading e-commerce company in Africa. - We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. - We are short on ego and high on output. - We are doers and not only thinkers, it's all in the execution after all. - We love what we do and what we are creating. We seek to Employ an **Extra Ordinary Mind** who: - is respectful but forthright - is an expert at doing, who can not only design but also execute - is analytical, able to use data to make decisions - is competitive, self-directed and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours) - is **passionate about the potential of e-commerce** and delivering a **world-class customer experience** - is **entrepreneurial**, **thrives under change,** accepts it is a constant and always **looks for solutions** to do something better and faster - is business SMART. Able to think about problems from a business perspective using technical and product input; - is curious and challenges the status quo - is innovative and enjoys iteration - is collaborative - will be at the cutting edge of developing new concepts for - **thinks like an owner** of the business - is **SMART, has INTEGRITY** and **is HARD WORKING** If you meet the above, you are an Extraordinary Mind, so join us! *Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.* |