Semiconductor Field Service Engineer

Job description

Position Summary Forge Nano is seeking an experienced and customer-focused Semiconductor Field Service Engineer to support the installation, startup, maintenance, troubleshooting, and repair of Forge Nano’s Atomic Layer Deposition (ALD) coating equipment throughout Taiwan and the broader Asia-Pacific (APAC) region. Reporting to the Senior Regional Process Engineer, this role serves as a critical technical resource for customers and internal teams while ensuring world-class service delivery and customer satisfaction. The ideal candidate will possess a strong background in semiconductor equipment service, cleanroom operations, and customer-facing technical support. This individual will work closely with customers, engineering, operations, and research teams to resolve technical issues, improve service processes, and support the successful deployment and operation of Forge Nano’s advanced semiconductor equipment platforms. Responsibilities Field Service & Customer Support Perform installation, commissioning, qualification, maintenance, troubleshooting, and repair of semiconductor ALD coating equipment at customer sites throughout Taiwan and the APAC region. Diagnose and resolve equipment, process, and system-related issues both remotely and on-site in a timely and professional manner. Respond to customer service requests, provide technical support, and ensure high levels of customer satisfaction. Perform preventative maintenance activities and equipment health assessments to maximize system uptime and reliability. Coordinate with customers and internal stakeholders to schedule service activities and minimize equipment downtime. Represent Forge Nano professionally while working directly with customer engineering, operations, maintenance, and management teams. Support customer training activities related to equipment operation, maintenance, and best practices. Equipment Operations & Technical Support Support in-house semiconductor equipment operations, demonstration activities, process runs, and maintenance requirements when required. Develop and maintain a working knowledge of Forge Nano’s ALD technologies, equipment architecture, and process capabilities. Assist with equipment upgrades, modifications, retrofits, and engineering change implementations. Install replacement components and support spare parts planning and inventory management activities. Interface closely with Engineering, Operations, Product Development, and R&D teams to communicate field observations and support continuous product improvement initiatives. Escalate complex technical issues as necessary and support root cause investigations and corrective actions. Documentation & Continuous Improvement Create, revise, and follow technical documentation including work instructions, service procedures, maintenance plans, checklists, and standard operating procedures. Document service activities accurately, troubleshooting outcomes, corrective actions, and customer interactions within applicable service management systems. Participate in continuous improvement initiatives focused on service quality, equipment reliability, operational efficiency, and customer experience. Support Management of Change (MOC), corrective action programs, and process improvement activities. Ensure compliance with company quality standards, customer requirements, and service best practices. The responsibilities listed above are intended to describe the primary duties of the position and are not intended to represent a comprehensive list of all responsibilities. Qualifications Required Qualifications Bachelor’s degree in Engineering, Electronics, Mechanical Engineering, Chemical Engineering, Materials Science, or a related technical discipline with 4+ years of semiconductor equipment service experience; OR Associate degree, technical diploma, military technical training, or equivalent practical experience with 8+ years of relevant semiconductor equipment field service experience. Experience supporting semiconductor manufacturing equipment in customer-facing environments. Strong troubleshooting and problem-solving skills involving electromechanical, vacuum, process, and automation systems. Experience working in semiconductor cleanroom environments. Proficiency with Microsoft Office applications including Outlook, Excel, Word, and related business software tools. Strong interpersonal, written, and verbal communication skills in English. Ability to work independently while managing multiple priorities and customer commitments. Valid passport and ability to travel internationally as required. Preferred Qualifications & Experience Experience servicing Atomic Layer Deposition (ALD), CVD, PVD, etch, vacuum, thin-film deposition, or related semiconductor process equipment. Understanding of semiconductor manufacturing processes and equipment architecture. Experience performing equipment installation, startup, qualification, and production support activities. Familiarity with industrial safety standards, lockout/tagout procedures, and hazardous material handling. Experience creating or following work instructions, maintenance procedures, and standard operating procedures. Strong customer relationship management skills and experience supporting high-volume semiconductor manufacturing facilities. Previous experience supporting customers throughout Taiwan and the Asia-Pacific region. Ability to respond to customer support requirements outside normal business hours when necessary. Work Environment This position operates within customer semiconductor fabrication facilities, cleanrooms, laboratories, manufacturing environments, and remote work settings. The employee may routinely work around complex electromechanical systems, vacuum equipment, chemicals, compressed gases, and other industrial systems. Required personal protective equipment (PPE) may include safety glasses, gloves, cleanroom garments, steel-toe footwear, lab coats, and other site-specific protective equipment. Strict adherence to company policies, customer safety requirements, environmental regulations, and operational procedures is required at all times. Physical Requirements This position requires frequent standing, walking, bending, reaching, climbing, and use of hands to operate tools, instruments, and equipment. The employee must regularly communicate and collaborate with customers, vendors, and internal teams. Occasional lifting and movement of equipment, tools, and materials weighing up to 50 pounds (23 kg) may be required. The employee may occasionally work in confined spaces or around moving mechanical equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Travel This position supports customers across Taiwan in our local office and the broader APAC region and requires frequent travel, including regular visits to customer facilities and occasional travel on short notice. The selected candidate will travel to Forge Nano's corporate headquarters in Thornton, Colorado, USA, for onboarding, technical training, and periodic business meetings. Travel may include both domestic and international assignments. Candidates must possess a valid passport and be able to travel internationally without restriction. Approximately 25–35% travel may be required depending on customer demand and project schedules. Compensation & Benefits Compensation will be competitive and aligned with local Taiwan market conditions, taking into consideration the candidate’s education, technical expertise, relevant semiconductor industry experience, and overall qualifications. Benefits offered are subject to local employment laws and company policies and may include: National Health Insurance and Labor Insurance in accordance with Taiwan regulations Labor Pension contributions in accordance with Taiwan regulations Paid annual leave, sick leave, and public holidays as applicable Business travel allowances and reimbursement of approved business expenses Forge Nano Inc. is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.