Senior Academic Program Coordinator for Veteran and Military Affiliated Student Support and Services

Job description

Job Posting Title: Senior Academic Program Coordinator for Veteran and Military Affiliated Student Support and Services ---- Hiring Department: Office of the Registrar ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes Texas Veteran and Military-Affiliated Student Support is part of a broader team within the Office of the Registrar which plays a critical role in helping students navigate the University, connect with resources, and prepare for post-graduate success. This position, the Texas Veteran and Military-Affiliated Student Success and Support Coordinator, supports students exploring higher education and provides ongoing support from initial inquiry through enrollment and throughout their academic experience at The University of Texas at Austin. The mission of the Office of the Registrar at the University of Texas at Austin is to support the academic mission of the University by empowering every student to succeed and equipping faculty and staff with tools to excel. We achieve this by safeguarding and maintaining academic records, collaborating to provide services that benefit our students and the campus community; delivering excellent service, and leading campus efforts to support, contribute to, and enhance the academic and student experience. The Office of the Registrar Vision: The Office of the Registrar will be a trusted leader in the student and academic community by delivering responsive, excellent service, and proactive, innovative solutions. We are committed to fostering a supportive environment that promotes professional growth and development for our team, while providing tools that enhance teaching, learning, service, and research for the University. The Office of the Registrar emphasizes: Service Excellence: We commit to providing attentive and responsive exceptional service. Accuracy: We ensure precise, reliable, and protected academic records. Integrity: Our actions are honest, ethical, and responsible. Student Success: We support the academic mission and prioritize the needs and successes of students. Continuous Improvement: We continuously assess and enhance our services, seeking new and better ways to serve our students and the university community. Collaboration: We communicate effectively, share our expertise to achieve common goals, and serve as problem solvers for our campus partners. Teamwork: We foster a caring and motivated staff, cultivate a collaborative work environment, and promote leadership at all levels of the organization Purpose: The Veteran and Military-Affiliated Student Success and Support Coordinator serves as a strategic team member who leads campus-wide initiatives that advance enrollment, academic success, retention, and graduation of military-affiliated students, with a focus on providing a coordinated student experience from admission through joining the University community, life on the Forty Acres, graduation, and post-graduate success. The coordinator serves as a trusted resource for active-duty service members, veterans, dependents, and transfer students who identify as veterans or military-affiliated. Through outreach, individualized guidance, student programming, and partnership development, the position helps students navigate the University, connect with resources, engage with the campus community, and achieve their academic and professional goals. The position advances student success through four key areas: Veteran and Military-Affiliated Outreach and University Transition Support; Student Experience, Engagement, and Success; Data, Assessment, and Reporting; and Communication and Coordination Key Responsibilities Veteran and Military-Affiliated Outreach and University Transition Support Partner with the Office of Admissions to support outreach, engagement, and recruitment efforts for military-affiliated prospective and admitted students. Serve as a key point of contact for military-connected students who contact the University while exploring or preparing to attend UT Austin as an incoming or transfer student. Advise prospective military‑affiliated applicants on the application process, processes related to transfer credit evaluation, and program specific requirements. Maintain ongoing communication with students from initial inquiry through enrollment and early transition. Conduct targeted outreach and recruitment at local community colleges, partner institutions, and ROTC programs to strengthen military-affiliated pathways to UT Austin. Student Experience, Engagement, and Success Develop and coordinate programs and initiatives that support enrollment, retention, and graduation of veteran and military‑affiliated students. Collaborate with advisors and campus partners to identify and support students experiencing academic challenges and connect them with appropriate resources, tools, and internal or external support programs. Lead comprehensive career support and professional development programming tailored to military and veteran students. Collaborate with campus partners in career services, alumni networks, external partners, and employers on military‑specific initiatives, training, site visits, and experiential learning opportunities that support student success and to facilitate engagement and professional development initiatives such as networking events, employer panels, and site visits. Facilitate connections between military-affiliated students and internship, employment, and career development opportunities aligned with their interests, skills, and career goals. Lead workshops on career readiness, translating military experience, and professional skill development. Plan and facilitate orientation sessions, transition programs, welcome week activities, and student events that support belonging and success. Collect and maintain accurate and up-to-date records of military- and veteran-affiliated applicants and enrolled students. Data, Assessment, and Reporting Collect and maintain accurate and up-to-date records of military- and veteran-affiliated applicants and enrolled student Track key metrics such as student inquiries, engagement, event participation, and selected outcome indicators. Analyze trends to support program development, strategic planning, and continuous improvement. Prepare reports and respond to data requests related to military and veteran student populations. Provide data-informed insights to guide decision-making and program effectiveness. Support tracking of career engagement and post-graduate outcomes. Communication and Coordination Develop and implement a strategic communication plan that delivers relevant, coordinated messaging to the veteran and military‑affiliated community. Collaborate with campus partners on web content and communication tools. Collaborate with School Certifying Officials and campus stakeholders to support a coordinated student experience. Assist with veteran and military-affiliated student events and programs. Support day‑to‑day office operations. Collaborate with campus partners to support veteran and military-affiliated students. Perform related duties and special projects as assigned. Perform related duties and special projects as assigned. Required Qualifications Bachelor’s degree from an accredited institution in any field. Experience working with or supporting individuals in a guidance, advising, customer service, or program support capacity. Demonstrated ability to build relationships and communicate effectively with military-connected students and diverse populations, including an understanding of the unique experiences and needs of veterans and service members. Strong interpersonal, communication, and organizational skills, with the ability to work effectively with students, faculty, staff, and external partners. Ability to manage multiple projects simultaneously, set priorities, and meet deadlines in a complex, fast‑paced environment. Intermediate proficiency in Microsoft Excel, including ability to manage, analyze, and maintain data for tracking and reporting purposes Ability to learn and apply complex processes, policies, and resources in support of student success Demonstrated commitment to supporting military-connected students or other student populations Ability to learn and apply processes related to education benefits and student support resources Relevant education and experience may be substituted as appropriate. Preferred Qualifications Experience working in higher education or a comparable setting supporting student populations Experience working directly with military-connected populations, including veterans, active-duty service members, reservists, National Guard members, dependents, or military-affiliated students Knowledge of military culture and the unique academic, professional, and transitional needs of military-connected students in higher education, including belonging, retention, and career readiness Experience engaging with military-connected communities, ROTC units, veteran transition programs, or military-serving organizations Familiarity with education benefits available to military-connected students (e.g., GI Bill, Hazlewood Act, Tuition Assistance) Demonstrated skills in data analysis, program assessment, data collection, and reporting to inform planning and continuous improvement Experience collaborating with campus partners such as admissions, academic advising, career services, or related functions Experience developing and facilitating workshops, orientations, or professional development programming Experience with employer engagement, workforce partnerships, or career development initiatives Demonstrated ability to contribute to strategic planning or cross-functional initiatives Experience working in a large, complex organization such as a public university Salary Range $55,000 + depending on qualifications Working Conditions This position is based in Austin, TX on the UT main campus. This position is not eligible for remote work. May work around standard office conditions. Repetitive use of a keyboard at a workstation. Occasional early morning, night and weekend work is expected/required Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031 . The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.